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mpifer8
Level 1

Anyone having issues of emailed invoices not being received ?

 
3 Comments 3
CharleneMaeF
QuickBooks Team

Anyone having issues of emailed invoices not being received ?

I'm here to ensure your customers will receive the invoices, mpifer8.

 

Before proceeding, ask your customers to check their junk mail and spam folder. It may be stored in that location. If not, let's clear and then re-enter your email address.

 

Here's how:

 

  1. Go to the Gear icon.
  2. Under Your Company, select Account and Settings.
  3. In the Contact info section, choose Email.
  4. Clear the Company email field and enter the desired address, even if it appears correct as is. 
  5. Select Save and then Done.

Once done, send yourself a test transaction. If the issue persists, try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).

 

Also, you can reach out to an IT professional to add QuickBooks Online mail server hostnames and IP addresses to your outgoing mail servers.

 

For further guidance, please see this article: Customers aren't Receiving your Emails.

 

Additionally, I encourage customizing your sales form in QuickBooks Online. This helps you create attractive, professional-looking invoices, estimates, and sales receipts.

 

In case you'll need assistance in dealing with your sales transactions, don't hesitate to get back to this thread. We're always here to help you.

Shan33
Level 1

Anyone having issues of emailed invoices not being received ?

Yes, all of the sudden last week I started having the same issue.  Regardless of what the QB team continues to recommended, these steps do not correct the issue!

 

AbegailS_
QuickBooks Team

Anyone having issues of emailed invoices not being received ?

Thanks for reaching out to us, Shan33.

 

We appreciate your time and effort in resolving the issue. 

 

We're also taking notes of the customers who are affected by this issue. I'd also suggest reaching out to our customer care support. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "Emails or invoices not sending" in the description field, then click Let's talk
  4. Select either Start messaging or Get a callback

Here's what you can do if your customers are not receiving your emails.

 

Let me know if you have questions. Just drop a comment. Have a nice day!

 

 

 

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