As a QuickBooks Online Accountant, I set up a client, but then inactivated them as we aren't going to use the platform. I can't reactivate to cancel. Client can't either?
As a QuickBooks Online Accountant, I set up a client, but then inactivated them as we aren't going to use the platform. I can't reactivate to cancel. Client can't either?
How do I cancel an online subscription for a client who is inactive but decided not to proceed? I can't reactivate and they can't get into billing and subscriptions?
As a QuickBooks Online Accountant, I set up a client, but then inactivated them as we aren't going to use the platform. I can't reactivate to cancel. Client can't either?
Select “Customers” from the blue navigation bar the left
From the “Customers Center”, select small “Gear” on the far middle right
Select “Include Inactive” box from the gear drop-down selector
It will list customers with inactive (deleted) accounts
Locate and click reactivate a customer from the list
Select “Make Active” under Customer profile screen
You will get prompt message like “Customer to delete is now active.”
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