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johnskim9
Level 1

Automatic Invoice number increment stopped working

Hello,

 

I'm having a little trouble at the moment with Quickbooks Accountant 2009. Over the new year we changed from a 9 digit invoice number to a 10 digit invoice number. When I go to enter the invoice number for invoices, I can put in the correct 10 digit invoice number. However, after I click save and new, the next invoice has an invoice number of "1". It did not increment it with 1 more digit.

 

Any help would be greatly appreciated. Thanks!

1 Comment
JessT
QuickBooks Team

Automatic Invoice number increment stopped working

Hi there, johnskim9.

 

At the moment, the invoice number field will work best for nine digits. More than that, you'll get 1 on your next entry. This happens when creating sales receipts, estimates, and sales orders as well. I'm sending feedback to our engineers about this behavior.

 

In the meantime, you can consider entering the transaction numbers manually. I case you'll enter a duplicate one, you'll get a prompt about it.

 

Let me know if you have other questions in mind.

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