Automatic Invoice Reminders Not Sending

I understand the importance of the automatic invoice reminder to work. Let me help you get this fixed, PBJ10.

For now, we aren't receiving any related issues on this. You'll want to contact our support team again to double-check if some users are experiencing the same problem and to investigate further. They have the tools to pull up your account in a secure environment. To do so, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Go to the Help (?) button.
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.
        

To give you more information on what's with the new invoice layout, read this article for reference: See What's New With Estimates and Invoices in QuickBooks Online.

Moreover, learn how you can record invoice payments for a single invoice and partial payments. I've added this article for more details: Record Invoice Payments in QuickBooks Online.

Let us know if you need further assistance by providing a comment below. We're always right here to assist you further. Have a nice day ahead!

@MariaSoledadG  We already have the transcript of our last conversation which took over two hours. During that time, the Quickbooks agent did a screenshare, took screenshots, brought on another agent while on the chat, and got our callback number to provide an update.

We have heard nothing back and we do not have time to do all of that again. 

Did you ever get this sorted out? I am having the same issue now. No one at Quickbooks seems to know anything. I've wasted hours on this. 

Same thing is now happening to me. Have you figured this out? I've wasted hours with Quickbooks too and no one seems to know what's going on with it. 

Hello there, @jtrees313. I can see how concerning it is when your automatic reminders stop going out as expected. It’s important that your invoicing works reliably so you can stay focused on your business goals rather than manual follow-ups.

I’m bringing in our Next Level Help team to get to the bottom of this for you. They will carefully review your Community posts and your previous support history to understand the full scope of what’s happening with these reminders. You can expect to hear from one of our experts within 1–2 business days to discuss the next steps.

Sorry @jtrees313 I don't remember what ended up happening with this. I do know for this client we simply turned off invoice reminders for a while and eventually went back to two reminders per invoice. I think a Quickbooks update broke the invoice reminders and then another Quickbooks update changed how they work and that fixed it for some clients and broke it again for others.