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Deeppain555
Level 1

bank reconcilliation issue QB online

QB Online reconciliation issue. I can see in the registry payments and deposits for a specific date range. When I go to reconcile that month, put in the correct ending date QB Online shows 0 payments and 0 deposits. Can someone help as I am not sure what else to do. thanks.

 

1 Comment 1
AlexV
QuickBooks Team

bank reconcilliation issue QB online

Hi Deeppain555!


I'm here to help you in reconciling your accounts.


It's good to know that you verified the correct dates of these transactions and you enter the correct ending date. You'll want to check if this behavior is because of a browser error. Use an incognito window and reconcile the accounts from there. Incognito won't save your browsing history which can result in an error. 


These are some of the shortcut keys:

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P 

 

Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.


Please check this link: Learn the reconcile workflow in QuickBooks. This will explain the reconciliation process in QuickBooks Online as well as how to fix related issues.


Please let me know if you have further clarification. Reply here with the details. Have a beautiful day!

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