Be aware of a scam - people are sending fake QB invoices with a number to call - they will likely use that to scam you. Check the email address - it's not from QB.

Hi there, @hello-elaineturs.

Thank you for sharing your experiences and raising awareness about potential scams. Your efforts are crucial in helping others stay informed and protected from fraudulent activities. 

It is crucial to verify that the emails you receive are legitimate to prevent falling for scams, which can be highly convincing. Here are some things to look out for if you are unsure about the authenticity of an email from Intuit.

• We never ask for personal info via email.
• Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
• Any link we email will only be from an intuit.com domain.

Here are some articles that can help you better protect your account and secure your data:

• Identify suspicious activity, phishing scams, and potential fraud.
• How We Keep Your Data Safe.

We are delighted to hear about your thoughts on QuickBooks. Your insights are highly valued, and we look forward to hearing from you again. Have a fantastic day!

• Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
• Any link we email will only be from an intuit.com domain

@MarkAngeloG  SO DO 99% of the scam emails.  It's called PHISHING!!  Maybe you should look into and read up on it so you know that you telling people otherwise is COMPLETELY wrong. 

Yes I received the scam email today at my work address.

Dear user,

We are delighted to notify you that your annual subscription for the Business Essential Plan has been successfully renewed and updated. The charged amount will be accurately displayed on your account statement within a timeframe of 24 to 48 hours. Should you not have authorized this transaction, we kindly request that you promptly reach out to us at [Removed]

Description: Business Essential premier

Tenure: 12 months

Price: $295.60

Tax: $30.00

Total: $325.60

If you have didn’t authorize this charge, you must cancel and get a refund of our annual subscription. Please contact our sales team on [Removed].

Mine arrived as a voice mail message from "APS Quick Books" asking for 'Accounts payable' and stating that my card was declined for my ANNUAL service renewal although I'm on a monthly payment.

John wants me to call him back at [Removed]

Don't call him back.  It's a scam. 

I got that same one today and they called me twice. 

definitely scam

I received a phone call this morning from (619) 900-9679 and was informed that Intuit QuickBooks was calling because they have received notifications that they were getting notices that my PC could not receive updates for QB online updates.

I have not been having any problems and informed them that they were mistaken. I stated that the only other person in our company that uses the software may have had problems but had not informed of it. I then went to the office of the invoicing manager and told her that she could not allow access to our system and anyone that asked for permission to do so should be directed to go through our IT service company. I believe that this was a scam call and would like INTUIT to investigate it as such!

QB will tell you to report it, but it does no good.  I don't think they even try to "investigate" this stuff.  Mainly because it all happens  because they have a bunch of scammers working for them. 

If you believe this, please suggest a replacement for QuickBooks. I use this for the company's bookkeeping and would go to a better platform, if one were available.

[email address removed]

We appreciate that you are using our service once more.

We hope you have been enjoying the benefits of your subscription these past years. Your annual subscription has been automatically renewed today. So, we have charged you 449.99$ as an annual subscription. The debited amount will be reflected within the next 24 h on your A/C statement.

Your Renewal Details:

Invoice No: NRTX-01L-XAN789

Total Amount: 449.99 USD

Payment Method: Auto Pay

If you have not done this transaction please Speak with us: '[Removed]' to cancel the order and get a refund.

[ Attached is the INVOICE report we prepared about your purchase. Your software log in details and other useful data are included. ]

However, if no response is received within this time frame, then we shall release this transaction and it will be reflected on your account statement soon

--------------------------------------------------------------------------------------------------------------

This email was sent from a notification-only address that isn't able to receive other emails

They then had me download a app called the connectwise so I can mirror my entire phone information to them, they said that I would have to download a form from that website to contest the charge and claim my refund. At that point I started asking questions and they got really annoyed and said I could hang up unless I want to give them my credit card information over the phone

Thanks for bringing this to our attention, Colors. Let's review the email you received to protect you against potential fraud in QuickBooks Online (QBO).

There are many reasons in today's environment to be cautious of suspicious messages, including phishing scams, viruses, and other malware.

Intuit uses different email addresses to communicate with its customers. If you've received one that you believe is from us, you may use the information on this link to check if it's legitimate: Official email communication from Intuit Payments.

If it looks suspicious, please forward it to the phishing/spoofing e-mail page so we can review it. You can also visit this link: http://security.intuit.com. It's where Intuit's security team posts information about SPAM and Phishing email attempts.

Intuit employs multiple safeguards to prevent fraudulent transactions, including the utilization of advanced fraud detection technology and constant monitoring of your account activity, ensuring comprehensive protection.

To make sure you'll be able to contact the correct phone support team to avoid scams, please use the following articles:

• Contact QuickBooks Desktop support
• What can we help you with?

For a comprehensive guide on spotting suspicious emails and identifying legitimate Intuit addresses, visit this page:

• Receive important messages from Intuit
• Identify suspicious activity, phishing scams, and potential fraud

I also included this page in our online resources for future reference. This page covers installing and syncing apps, tracking employee time, and setting up online payments.

Keep in touch if you have further concerns about spam emails. We're always here to guarantee safety and security.

I was targeted yesterday by a scammer.  I've never used QuickBooks, and probably never would, but... The company I work for uses it.  I'd been having issues accessing it, and was trying to figure out what needed to be done.  Found a couple of 'help' files or something like that here on the site, it wanted me to enter my name, email, phone number, etc... Claiming that a service representative would call me to help.
I guess they tried to call my cell phone, but it's at home.  I can only guess that the scammer looked at my email address (which feature the company name) and called our front desk asking for me by name.  They transferred the call and almost immediately like any tech-scammer, they wanted remote access to my computer.

Strange, I thought, but not completely out of the question.  Clearly an India scammer, he opened up a notepad and began typing, all the while commenting that my version 23 was out of date, and that was causing me problems.  Getting suspicious at this point... the whole company uses 23.  He continued to tell me that a newer version (24) was needed, and for the low low price of $999 I could get a 'service pack'

service pack :

1 yr : 6 users : $999.99

3 yr : 6 users : $19,999

Great timing, because the REAL 3rd-party technician was also watching my screen remotely, and immediately notified our front desk to alert me to the scammer.  

Here is the problem, I put my real info on THIS (Intuit) website.  Within a matter of minutes, a scammer had me on the phone.  How would anyone trust their financial, banking, and personal information to a site like this, when a scammer has the EXACT SAME ACCESS?!?

Run!!!!!  Run Fast, and delete your info.  Stop using an unsecured site like Intuit, unless of course you like funding human trafficking and terrorism.

Hey @Gordon_Basford I don't know if you've already received an answer regarding Quickbooks alternatives.

Depending on your bookkeeping needs, something as simple as Freshbooks might be good for you. Their development team is responsive as well, so if you need them to add a feature, they might be able to help quickly. Customers have also been moving to Quickbooks competitors like Xero, Wave, or Zoho. 

These are some of the leading alternatives right now and almost all will probably be cheaper for you.

@Vanderj "Found a couple of 'help' files or something like that here on the site"

Can you be more specific? How did you contact Intuit for help?

something as simple as Freshbooks might be good for you. Their development team is responsive as well, so if you need them to add a feature, they might be able to help quickly. Customers have also been moving to Quickbooks competitors like Xero, Wave, or Zoho.

I would recommend FB, X or Z as the alternative, but not W. You can also purchase a 3rd party conversion service if required.

PBJ10,

With regard to the 'help' files... there were two options but both of them seemed to be 'call back' features.  I filled out the information on both of them.  Name, phone number, etc.  I can't remember all of the steps it took to access the page, but I will say, at no point did I leave the Intuit website.  All of this was hyperlinked directly through the Intuit site.  My guess is that the scammer has some sort of 'piggy-back' feature attached to the 'call back' link, where upon submission, the name and phone number are sent to the scammer.

@Vanderj 

"With regard to the 'help' files... there were two options but both of them seemed to be 'call back' features."

I meant, where did you find these "help files"?

Did you click the Help button at the top of your screen? Or the three dots that lead to the "Contact experts" link?

It's interesting that you called them "files" and not "links." Did you download files from somewhere on the Quickbooks page? It's important for us to know where you clicked to find this "help."

Hi all-  We run a small business.  Today in our business e-mail, I received an invoice FROM OUR BUSINESS for $50 and a link to pay it.  It looks legit, and the link allows payment information to be entered just like it would for other vendors I have paid legitimate invoices via QuickBooks payments.  They used our logo, address.  The invoice item was "services".  The phone number was incorrect.  

I would like to make sure our vendor / customers are not receiving these invoices.  We do not bill via QuickBooks so we are not set up to take payments.  

Any ideas?

Sadly, phishing has become a huge thing, especially with QB.

There is no way for anyone to know if your customers are receiving an email like that.

If you can, send a mass email to your customers informing them of the email, and tell them NOT to pay anything that way, as you do not ask for or receive payments through QB.  

Good luck. 

(Oh, and some ding dong from QB should be along shortly to tell you that their emails are the ones that end with...  They don't seem to be taught anything about phishing).  

Thank you for bringing this matter to our attention, @rkeim. It's our priority to ensure that you're safe while processing your business in QuickBooks Online (QBO). We can report this issue so our team can conduct a thorough investigation.

Please remain vigilant for any suspicious emails, as they may attempt to trick you into providing personal and sensitive information. These scams often take on various appearances but can seem credible because they utilize legitimate information.

Since you have received this email, it is advisable not to open it or click on any links included. You can also visit the Intuit Online Security Center, which offers resources to help identify scammers and provide assistance if you have been targeted.

Additionally, we encourage you to inform our customer care team about this. This way, we can take action and help safeguard our customers from such email scams. To reach out to them, follow these steps:

1. Sign in with your QuickBooks Online company.
2. In the upper right corner, click on the Help icon.
3. Select Search, then click Contact Us.
4. Write your issue or concern and Continue.
5. Select what support you would like to contact.

Furthermore, consider updating your business information and notifying your customers about these changes so they stay informed and cautious when receiving emails.

For more detailed guidance on how to handle fraudulent activities in QBO, please refer to this article: Identify suspicious activity, phishing scams, and potential fraud.

We are dedicated to protecting our customers' information and businesses. If you have any additional concerns regarding these suspicious emails, feel free to reach out anytime.

Oh, and some ding dong from QB should be along shortly to tell you that their emails are the ones that end with... They don't seem to be taught anything about phishing

The reality is that their paycheck doesn't require an off-script response. And the person responsible for writing the script wouldn't care to educate this community about this phishing technique. 

I got the same one and I'm not even a Quickbooks customer. Here's the worst part. In this thread quickbooks has said emails from them will only come from an intuit.com address...and this one makes it look like it did 

It's because the QB employees don't know, nor understand Phishing.  

It's ridiculous that they KEEP telling people that their emails end with... when the scammer ones do too. 

Files or links, it doesn't matter to me.  All that I know, is that I never left the Intuit/Quickbooks site.  I filled out the information (name, address, phone number, etc), and about 15 minutes later, the scammer called.  It's not really my job to try to plug your security holes, whether they are links or files, or jelly sandwiches.  I just don't want anyone else to 'trust' the site, and end up forking out thousands of dollars to a scammer, who's managed to infiltrate an unsecured website.

"Hey, our doors are wide open, feel free to target our customers, and take as much money as our customers are willing to give, because they think it is the Intuit Support staff" - Quickbooks customer support representative.