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Level 2

Bill Payment

Hi, 

I need to apply to a vendor bill payment a credit generated by a Journal Entry (linked to my migration to QBO). Nevretheless, even though I can see the credit in my vendor transactions list, when I want to make the payment, the credit from the JE would not show.

 

Can someone help me with this?

 

Thanks,

 

Pascal

Solved
Best answer February 14, 2020

Best Answers
Highlighted
QuickBooks Team

Bill Payment

Thanks for getting back to us, Pascal.

 

You can reach out to our Chat Support Team again. They can continue with the troubleshooting in a private session. Here's how:

 

  1. Click the Help menu and select Contact Us.
  2. Share with them the link to this thread so they can check what steps have been given so far , then click Let's talk.
  3. Click Start messaging under the Message an agent section.
  4. You can also click Get a callback if you want someone to call you.

Let me know if you need anything else.

View solution in original post

11 Comments
Highlighted
QuickBooks Team

Bill Payment

Hey there, @pascal-levy.

 

You’ve come to the right place and I can provide you step by step instructions to apply the credit that is generated by a Journal Entry.

 

Here’s how:

 

  1. Pick the + New button.
  2. Locate Receive Payment.
  3. Under Receive Payment and choose the customer.
  4. Make no entry on the form.
  5. Under Outstanding Transactions, find the invoice.
  6. Under Credits, find the journal entry to be applied as a credit
  7. Hit Save and close or Save and new.

 That’s all there is to it.

 

If you have other questions, post a comment below. Bye for now.

Highlighted
Level 2

Bill Payment

Hi, Thanks for your response but my question concern Vendors bills payment not customer invoices...

 

Pascal

Highlighted
QuickBooks Team

Bill Payment

I can help you in applying the credits to your bill payment, pascal-levy.

 

When applying credits to a bill payment, we'll have to make sure that the vendor's name was added in the journal entry so that the credit will show on the Bill Payment page. We can go back to your journal entry to check if the vendor's name is added to it. I'll guide you how:

 

  1. Select Reports from the sidebar menu.
  2. Enter Journal in the search bar.
  3. Locate the journal entry.
  4. In the NAME column, check if you've selected the appropriate vendor.
  5. Add the appropriate vendor (if it's not added yet).
  6. Hit Save, select Yes from the prompt to confirm the changes.

Then, you can follow the steps bellow in applying the credit to bill payment:

  1. Open the bill you want to pay.
  2. Click the Make payment button.
  3. In the Bill Payment page, the bill is marked in the Outstanding Transactions section.
  4. Go to the Credits section, then select the journal entry.
  5. Hit Save and close.

Check out this article that will help you in tracking all the money you've paid to your vendor for the year: Run a report with vendor totals.

 

Feel free to shoot comments below if you have any other concerns or questions about how credits work in QuickBooks. I'll make sure to get back to you as quickly as I can.

Highlighted
Level 2

Bill Payment

Thanks for the feedback,

 

The Journal Entry does contain the vendor name, and I can see the line in my vendor transaction list. Nevertheless I can't see the credit when I am making a payment...

 

Pascal

Highlighted
QuickBooks Team

Bill Payment

Hey there, @pascal-levy.

 

Thank you for the feedback about adding a credit from a journal entry to a Vendor Bill Payment.

 

To get the best resolution, I'd suggest reaching out to your accountant first.

 

I'm unable to advise you on which route would be best for your business, but you can delete the credit created through a journal entry from the Transaction Lists and recreate the Vendor credit in your account.

 

Here's how to delete a vendor credit from a journal entry:

  1. Select the Expenses tab in the left-hand menu.
  2. Choose the Vendor option.
  3. Locate the vendor that has a credit.
  4. On the Transaction List, click on the drop-down arrow and pick Delete.

Here is a screenshot for an example of how to delete the credit:

 

Once you have completed the steps above, here's how to create a Vendor Credit in QuickBooks Online:

  1. In the left-side corner, click on the Plus icon.
  2. Under the Vendors section, select Vendor Credit.

After you finish setting up your Vendor Credit, make sure that the bill payment and credit have both been created. Once you make sure both are created, choose Recieve Payment or Make a Payment and the vendor credit will be under the Credits section on your bill payment.

 

Here's a screenshot of an example of where the credit is going to be located on your bill:

Let me know if the steps above do the trick. If you need anything else, I'm always a few clicks away. Have a good rest of your week!

 

 

Highlighted
Level 2

Bill Payment

Hi,

 

Thank you for your response... I am the accountant of the Company and due to a migration we do have open invoices from 2019 that are to be paid/compensated by a journal entry of 2019 ( see the file attached. 

 

When I want to pay the bills, the credit linked to the Journal Entry does not appear so I can't produce a $0 check to clear the invoices... 

 

I am still blocked and I do have a credit in my AP that can't get affected. 

 

I hope I can find some help.

 

Thanks,

 

Pascal

Highlighted
QuickBooks Team

Bill Payment

Hi there, @pascal-levy.

 

I hope all is well. Since you've tried several different troubleshooting steps for applying the journal entry to open bills, I suggest you reach out to our support team for assistance. They have all of the proper tools to get you on the right track. Follow the steps below to reach out. 

 

1. Click on Help in the top right. 

2. Choose Contact Us.

3. Please type in the reason, then select Let's talk

4. Choose the way you'd like to connect with us. We offer chat, and you can request a callback, or receive the number. 

 

If there's anything else I can help with, reply to this thread. Have a great weekend!

Highlighted
Level 2

Bill Payment

Hi,

 

Unfortunately, I tried the Chat and the person responding said that we could not apply a Credit from a JE to a Bill payment... this is why I posted my request here.

 

At least I would like a way to clear my AP without touching the original JE as it is necessary to balance my 2019 Balance sheet.

 

Shall I try again with Chat? same causes different effects?

 

Pascal

 

 

Highlighted
QuickBooks Team

Bill Payment

Good afternoon, @pascal-levy.

 

Thank you for the quick response.

 

I'd like to ask if you could provide a screenshot of the journal entry with the credit attached to it? Just so I could do some further research on this.

 

Also, let's go ahead and make sure that the Balance box is checked on your Chart of Accounts:

  1. Sign in to your QuickBooks account.
  2. In the left-hand side, hover over the Accounting tab and choose Chart of Accounts.
  3. In the search box, enter in the Accounts Payable.
  4. In the right corner next to the printing icon and select the Gear icon.
  5. Make sure that the Balance box is checked.

Here is a screenshot for an example as well:

 

I'm going to be waiting for your response. I look forward to chatting with you soon. Happy Friday!

 

Highlighted
Level 2

Bill Payment

Hi Bank Balance is checked, attached is the screen shot...

 

Is there a way to move on with this topic in a more confidential way?

 

Pascal

 

 

Highlighted
QuickBooks Team

Bill Payment

Thanks for getting back to us, Pascal.

 

You can reach out to our Chat Support Team again. They can continue with the troubleshooting in a private session. Here's how:

 

  1. Click the Help menu and select Contact Us.
  2. Share with them the link to this thread so they can check what steps have been given so far , then click Let's talk.
  3. Click Start messaging under the Message an agent section.
  4. You can also click Get a callback if you want someone to call you.

Let me know if you need anything else.

View solution in original post

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