Can anyone tell me when Intuit will have the emailing portion of QB Online invoicing working properly? It has been down for over a week. When will it be repaired?

Hi there, @concrate1. 

Thanks for sharing your concern with us. We do not want you to have to deal with this type of issue. I double-checked my resources and confirmed with the technical team that the email invoicing problem had been fixed.

At this point, I recommend contacting our Customer Service team. They have the tools to put your account in secure mode and guide you through the rest of the procedure until the problem is remedied.

Here's how:

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter a brief description of the problem and hit Let's Talk. 
4. Select how you want to connect with us.

Be sure to review their support hours, so you'll know when agents are available.

Please keep me updated on how the call goes. I'd like to be certain that this is taken care of for you. 

@concrate1 

For your reference

https:// quickbooks.intuit.com/learn-support/en-us/other-questions/intuit-ips-found-in-spamcop-blocking-list-preventing-vendors/00/1066289

Please reference Case # [removed].  This has been an ongoing problem for over 2 weeks.  I reported it May 25th.  One of your workers took over my computer remotely and he couldn't get the invoices to send.  He checked with his superiors and indeed there was a problem within the Intuit system.  I called Tuesday, May 31st, after Memorial Day weekend and received a very rude customer service representative who let me know that I would receive an email once the situation was resolved.  I have resorted now to the QB Community to try to get answers.  Today is June 9th.  I haven't received an email from Intuit regarding this issue.  I am very disappointed in the customer service, the responses from Intuit personnel on this community, and tired of working 3 times as long to invoice our customers.  The auto reminders are not sending.  It is a problem that needs to be addressed and soon.  The pdf I attached were screen shot captures of the ongoing problem.  The email addresses are good.  The problem is within Intuit.

Thanks for getting back to us, @concrate1.

I realize you're devoting a lot of time and effort to finding a solution to your problem. This isn’t the kind of impression we want you to have. Rest assured, I’m here to provide updates on this concern about the invoice email delivery issue.

Currently, we received reports that some users are having the same issue with being unable to send invoice reminders. I suggest reaching out to our Contact Support Team. This way, they'll add you to the list of affected users and notify you via email for updates.

In the meantime, you can read through this article for more details about invoice reminders: Send invoice reminders automatically or manually in QuickBooks Online.

Please feel free to get in touch with me here for any additional questions about managing your invoices in QuickBooks Online. The Community always has your back. Thanks for dropping by and stay safe. 

@concrate1 

Here is a link to the most active thread on this issue.

https://quickbooks.intuit.com/learn-support/en-us/other-questions/intuit-ips-found-in-spamcop-blocki...

There are many very frustrated users with this same issue, an no one is getting anywhere with it.

I have found another provider that is offering free conversion for most things. It is through

https://www.reckon.com/

if you wanted to look at someone else. If this issue is not fixed within the next few days, there will be a lot of Intuits customers cancelling their subscription here as they just will not listen. If you have a look at the thread above, you will see what has been happening.

---

@hewi12 wrote:

I have found another provider that is offering free conversion for most things. It is through

https://www.reckon.com/

@hewi12 

This app is only suitable for AU based companies. They've partnered with Intuit in the past for the "white label" QB Desktop AU and Asian versions. You will need a 3rd party conversion service.

It has now been almost a month and no word from QuickBooks Online or Intuit as to when this issue will be resolved.  I am very frustrated and sad to have to email our customers with the message that Intuit hasn't resolved the issue.  Every invoice I send has the same message.

Here I am again.  I'm back on a case # again for the same issue since May.  For 2 glorious weeks, Intuit had corrected the issue.  My invoices emailed to the customers like they are supposed to within the system.  Yesterday, it all stopped.  I spent an hour on the phone with a "specialist" that couldn't correct it.  And lo and behold, there is another Internal Issue that our case number is added to.  So yet again, I get to input the invoices, save them as a PDF, email them myself to our customers, and do all the follow up on overdue invoices.   I'm thankful I have a system in place to manage this issue.  Sadly, I'm another case number that won't be contacted, that won't get any explanation to why, and I will continue to do triple the work to take care of our business dealings.  Intuit is too good of a company to have this continuously happening.  

It's now August 8th.  This issue began in May. That is going on a 4 month problem within the system. I still can't invoice our customers through Quickbooks Online.  I haven't been contacted at all about the issue.  I am a very frustrated customer.  Is anyone else in my same boat?  I've resorted back to the work around that takes 3 times as long to invoice our customers.  

I know the invoicing isn't working because, every invoice I send, I send myself a blind carbon copy so I know the invoice was sent and I have a record of it.  

HELP!  Intuit is a better company than this.

We'd really want to have this sorted out so you can send your invoices again, concrate1.

According to the latest updates, our engineers are still working on the investigation in relation to being unable to send invoices or reminders from QBO. Other customers have also reported having the same experience when emailing their sales transactions. 

In the meantime, you can continue with the workaround while this is being worked on. Rest assured that email communications will be sent out as soon as the issue is sorted out.
 

We appreciate your patience on this one. Let me know if you need anything else and I'd be glad to offer my help anytime you need it. 

Jeno P.,

It has been nearly a month since I reported this issue for the 7th time.  It has been two weeks since you gave the answer that the engineers were working on it.  This issue has continued since May of 2022 for our business.  I will continue to do the email work around.  It is sad that a reputable company like Intuit can't find the issue and correct it.  In the meantime, I will continue to give credit where credit is due.

Here is the email all our customers are receiving until Intuit corrects this issue:

I wish you didn't have to go through this issue,concrate1.
 

We've already reported this to our product engineers. They are diligently working on getting this issue resolved. For now, we're unable to provide a timeline for the fix.

I appreciate your understanding on this matter. Please know that we're determined to get this resolved.