Can customers make partial payments on their invoices? QB Assistant and online support have both been useless, maybe the "community" is more helpful

Hello jrperfhorses-gma,

Welcome to the Quickbooks Community! I will be delighted to help you! Invoices work quite differently in QBSE compared to the other QB versions. It is more of a simplified invoicing feature. However, a workaround that would assist with recording a partial payment in the program is by making duplicate invoices since there isn't a balance forward feature. Here's how:

1. Go to the Invoice and find the partially paid invoice
2. In the Action column, use the drop-down and select Duplicate.
3. Open the original invoice and select Add Work.
4. Enter the unpaid balance and add a note to let the customer know the remaining unpaid balance will be under a separate invoice.
5. Select Add to Invoice and then Send Reminder.
6. Hit Mark as paid.

Now for the duplicate invoice, follow these steps:

1. Select Add Work
2. Add the details of the partial payments made using a negative sign on the amount.
3. Select Add to invoice and then Send invoice.

From here, you would need to record the partial payments. You have two options. The first way would be by waiting for it to be downloaded on the Transaction page if it is linked to QuickBooks. The second way would be to add the payments manually.

Please let me know if you need additional assistance. You are always welcomed here! Take care!