Can i recover a deleted invoice? i had a customer make a deposit on one and i tried to delete a line item and deleted the entire invoice.

Hi there, @timothy-estrem. I'm here to ensure you can re-enter the invoice.

You may utilize the Audit log to get the information of the deleted invoice and recreate it. This report helps you keep track of added, deleted, and modified transactions, as well as user entries. It allows you to see the history of changes made to individual transactions or a range of multiple transactions. It can be customized by using the Filter tool to narrow down the data. 

Here's how:

1. Go to the Gear icon.
2. Choose Audit Log.
3. From the Filter drop-down, choose the appropriate User, Date, and Events filter.
4. Click Apply.
5. Locate the deleted transaction.
   1. Use the browser search.
   2. Press Ctrl + F on your keyboard.
   3. Enter a keyword about the deleted invoice.
6. Under the History column, click View.
7. All the information needed for the transaction can be found under the EVENT column.

For more information about using the search tools in QuickBooks Online, you can check out these articles: 

• Use the audit log in QuickBooks Online
• Find, Review, and Edit Transactions in Account Registers
• How to Search for Transactions

Once entered, you can record invoice payment or match the invoice with the deposit made by customer.

Feel free to visit us here in the Community if you have other questions about creating your invoices in QuickBooks Online. I’m always here to help.

Hi @timothy-estrem,

Hope you’re doing great. I wanted to see how everything is going about locating the invoice. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

I just realized that when I deleted payment recieved and it was used to pay an invoice the invoice itself was deleted.  I did not realize I was deleting both.  How can I undue the deleted invoices ??  I see from above on the audits but not how to fix.  Thank you. 

Hello, Maria. 

I'll hop on to this thread and give out some steps to help you get those invoices back. 

Once a transaction has been deleted, we're unable to undo the action (as what the prompt message warns before deleting a transaction). 

As what my colleague pointed out, one way to bring the deleted invoices back is to use the Audit Log report and recreate them manually. 

For convenience, I'll provide the steps again and elaborate or clarify some details: 

1. Click the Gear icon, then select Audit log. 
2. Set the Date to when you deleted the invoices. 
3. Under Events, select Deleted/Voided transactions.
4. Look for the deleted invoices, then click on View. 

On the Audit History page, expand the Added event to view the original details of the invoice. Take note of the details and recreate it by clicking the + New button, then selecting Invoice. 

I'll include this article again if you need more details about the Audit Log: Use the audit log in QuickBooks Online.

Need to take a look at your sales reports after getting the invoices back? Take a look at the guides here if you need help: Sales reports. 

Please let me know if you have any other concerns about your customer transactions or any other functions and features in QuickBooks. I'm more than happy to help again. 

Hi Liera,

Could you find how to solve this problem and see the deposit again?

I have same problem and cannot see the deposit now 

If you can share your experience with me I would appreciate it.

Thank you!

Thanks for chiming in on this thread, Nihan1.

I'd like to share some steps to help you out.

There are a couple of ways on how you can search for the missing transactions. If you can remember some of the details and if the transactions are not deleted, you can use the following:

• Use the Magnifying glass icon located in the upper-right hand corner.
• Open the Bank deposit window.
• Run a Deposit detail report.

To search using the Magnifying glass icon, here's how:

1. Go to the Magnifying glass icon next to Help. 
2. Click the Advanced Search link. 
3. In the Search window, choose Deposits from the first drop-down menu.
4. Add the other details. 
5. Hit Search.
6. Select the deposit you want to view.

To find transactions in the Deposit window, here are the steps:

1. Go to + New > Bank deposit. 
2. Click the clock icon located in the upper-left hand corner. 
3. Scroll down and select the View More link. This will route you to the search window.

For running the Deposit Detail report, go to Reports on the left navigation menu. 

As for the Audit log report, this is where you search for the deleted transactions. You can follow the steps provided by my colleague LieraMarie_A and filter the report by deposits.

In addition, you can read these articles to learn more about the different reports in QuickBooks Online and how you can customize them:

• Reports included in your QuickBooks Online subscription
• Customize reports in QuickBooks Online

Please don't hesitate to reach out to us again if there's anything else you need. Me and my colleagues are here to help. Have a good day ahead.

I think it is a shortcoming of the software that you cannot restore a deleted record.  I work in medical software and anything can be recovered.  It may not always be easy, but it can always be done.  Giving the end user one warning and then deleting permanently is not helpful.  Partly because of alarm fatigue.  QB issues lots of needless warnings.  I think the software could work better for end user. Feedback for your developers.  Thanks

I agree completely 

Hi,

I deleted a transaction that had been reconciled in sept. I have since re entered the transaction, but when i go to reconcile the account it still says my account isn't ready to be reconciled. I think I'm missing a step but not sure which one. 

Thanks for your help

I'm here to ensure you can reconcile your account successfully, @SueZ777.

After you reenter the transaction, you can start reconciling your account. To avoid any error message, make sure that your opening and ending balance is accurate.

To learn more about the process, please check out this article: Reconcile an account in QuickBooks Online. It also contains ideas on how to review past reconciliations.

Additionally, I've attached relevant articles you can utilize to resolve issues with reconciliation:

• Fix issues for accounts you've reconciled in the past in QuickBooks Online
• What to do if you didn't enter an opening balance in QuickBooks Online

Keep me posted if you have other concerns with reconciling your account in QuickBooks. I'll be around to help you. Stay safe!

Hi Rubielyn,

I finally managed to reconcile the account. Thank you for your response.