I recently took over for a VERY competent firm administrator, and I have little experience with QB--we use the desktop version as opposed to the online version.
I have been learning as I go, and thought I was doing things mostly correct. I have been able to reconcile the bank accounts with the statements, so deposits are showing up somewhere, but they do not translate to wherever is needed to be visible on a Profit and Loss report.
I have been using journal entry and general ledger/register to record deposits as "Firm Reconciliation" being applied against WIP and AR, and that's been fine for reconciliation and everything was in balance. Even going behind her and going into memorized transactions and changing them to the amounts I need them to be, doesn't enable them to show up on reports.
I cannot figure out how she recorded these deposits so they would show on these reports. We have two bank accounts, one is AP/AR and one is strictly for payroll. Most deposits go to the AP/AR account, with transfers being made from this account to the payroll account.
Again, in the register, everything is seen and relatively balanced, but it is not showing up on the reports.
