Cannot print a packing slip for invoices all of a sudden

Hello there, @tmuski9901.

I can see the inconvenience of the inability to print packing slips in QuickBooks Online (QBO). I'll direct you to our support staff so they can add you to the notification list and assist with that issue.

I've looked into our system and confirmed an ongoing investigation regarding the inability to print packing slips. Rest assured, our dedicated team of product engineers is actively working to address this issue as quickly as possible.

We encourage all affected customers to contact our Customer Care Team so that they can add you to the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

Here's how:

1. Log into your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

You'll want to visit these articles that outline how to customize the look of your invoices to match the branding of your company and record invoice payments to keep correct financial records:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

I appreciate your patience while we're working on this. I'll be around whenever you need help managing your sales transactions in QBO.

@Kevin_C   RE: I've looked into our system and confirmed an ongoing investigation regarding the inability to print packing slips. 

Does anyone there test anything before you guys release an update?  Looking at this forum, and the number of very significant new issues lately, it would seem not.

I reported this as well yesterday Case # 15106265845 and thought we had resolved it but not really:

See attached picture showing the PS on the screen of MacBook Pro and then what actually prints (Oddly only with the PS, the Invoice prints fine). Also tried downloading the pdf and then printing it, and while the df looks fine on the screen, it prints the same blank sheet (except for the company logo).

- While on with support, we tried different browsers and we were able to get it to work on Mozilla FireFox (which I had stopped using due to a previously issue with QBO). 

- Since we could not get it to work on Brave, Chrome or Safari; the recommendation was to clear the cache of those browsers and try again. Which unfortunately did not work.

Thank you for turning to the Community about your packing slip concern, Phil. Let me shed some light on why it prints blank.

I'm sad to hear about any inconvenience this issue may have caused you. Please know that I'm here to provide insights about this matter. 

I've looked into our system and confirmed that there is an ongoing investigation regarding the inability to print packing slips. I want to assure you that our dedicated team of product engineers is actively working to address this issue as quickly as possible. 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.
     • Ask the community to get help from businesses like yours.

Check this article to learn more about the new invoice experience and its features: See what’s new with estimates and invoices in QuickBooks Online.
 

Also, we've removed the Personal Identifiable Information (PII) of the image you've sent for security purposes.

If you wish to personalize the layout on your sales forms or email them by batch, you can view the complete steps in these resources:

• Email or print multiple sales forms
• Customize invoices, estimates, and sales receipts

Keep in touch if you have other sales-related concerns or questions. I'm always ready to answer them for you. Have a good one.