Cans someone help me with "setting up new tax item" for National paid Leave Credit?

Hi bainplbg-htg. We have an article on setting up the National Paid Leave credit in QuickBooks Desktop. It goes over everything you need to know, I do want you to know though, I truly appreciate your patience in this stressful time and that we're working hard to try and provide the best support possible. So that being said, if you need anything else, just let me know and I'm here to help. 

Need help.

I've setup all the appropriate Accounts and Payroll Items, except for National Paid Leave Tax Credit Payroll Item.

Following the instructions from Quickbooks and from a video I found. Everything is fine until I get to the screen called Other Tax. There I'm supposed to select National Paid Leave Credit. Only problem is the National Paid Leave Credit isn't listed in my list.  

What can I do to get this setup? I need to use this on payroll tomorrow. 

TIA, Suzy

Thanks for joining us here, @SuzyCrichton.

If the National Paid Leave Credit isn't on the Other Tax window, it means the item was already set up. You'll have to look for the item on your Payroll Item List, you may have changed the name.

Here's how:

1. Open QuickBooks.
2. Go to the Lists menu.
3. Select the Payroll Item List tab.

Find the item, then double-click to open it and start editing.

Once done setting your tax item, you can now start running a regular payroll. I'll guide you how:

1. Go to the Employees menu and then select the Pay Employees tab.
2. In the Enter Payroll Information window, select Open Paycheck Detail to create modifications to the paycheck.
3. In the Earnings window, remove all existing items.
4. In the Other Payroll Items screen, add the FFCRA payroll items you've set up. (Depending on your company policy you may choose to keep or remove any other deductions or contributions listed, such as 401(k).)
5. Next to each used:
   • National Paid Leave Employee/National Paid Leave Family: Add the employees’ hourly rate and quantity of hours for the pay period. If your employee is salaried, you must determine their hourly rate.
   • National Paid Leave FMLA: If applicable, add the appropriate amount, review the guidelines at the top of this article.
   • National Paid Leave - Health Premium: Replace the company contribution item for the company paid health insurance premium with this item. Add it as the same amount.
   • National Paid Leave & Medicare Credit: Add the same amount you see under Company Summary next to Medicare Company.
6. Click Save & Next to repeat for all employees and then select Save & Close.
7. When the checks are ready to be created, select Continue.
8. Review the checks and once done, click Create Paychecks.

Additionally, I've included a guide that'll help you get your tax credits after you’ve given your employees paid leave: How to claim my tax credits under the Family First Coronavirus Response Act?

I'm always here to lend a hand if you'll need further help with the process, SuzyCrichton. Your success in running payroll with QuickBooks is our top priority. Take care always.

Did you ever figure this out?  Because I had that item setup previously, deleted it and tried to set it up again the proper way described and am having the same issues as you.  

I appreciate the steps and set up you've performed, @jennrobe. Since you've tried the common solution to fix it. I recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a secure session then run a set of examinations to amend the underlying issue.    

Before diving in, I want to make sure your issue gets prioritized, so I'm including this resource for the support hours. It has the times when support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT support.     

Here's how to contact our support team: 

1. Sign in to your QuickBooks  company. Then click Help (?).
2. Select Contact Us.
3. Enter your concern, then select Search.
4. Choose a way to connect with us. Call Us or Message Us.      

Due to the outbreak, we have limited staffing and we have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.       

Please let me know how the call goes. I want to ensure this has taken care of. Have a great day, and keep safe always!