Cant find customer payment

Hello @mforest,

It seems like this is a duplicate post. One of my colleagues has already answered your question. Please check the details of his answer in the link below.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-cant-find-customer-payme....

I'll also share our page about payments for additional resources.

Should you have other questions or concerns, please don't hesitate to reach out anytime. The Community is here to help you. Thanks for dropping by and have a nice day ahead.

Hello, I actually have the desktop version, but I posted to online version.  Perhaps you can go to my question in online version to see if you can contribute.  I don't understand how my customer receipt can be in receivable, but not in checking account. 

Hi mforest, 

You'll want to go to the Customer Center to verify if payment was made to the correct invoice. Let me guide you how.

1. Click the Customers menu.
2. Select Customer Center.
3. Select the customer.
4. Look for the payment dated 8-19.

However, if you're still unable to locate for the transaction, you can look for the invoice to locate for the payment from there. Then, check if it was deposited to your checking account. 

You can also run and customize reports in QuickBooks Desktop: Customize reports in QuickBooks Desktop.

If you have any other concerns, please let me know so I can get back to you.