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mforest
Level 3

Cant find customer payment

My customer pays using Zelle, the online payment app.  His 8-19 deposit is in my bank.  The customer  section has the payment under his account.  The payment does not appear in my checking account.  It was deposited to undeposited funds.  When I click on the payment in the customer register I am taken to a customer payment screen with the amounts from 9-19, 10-19, and 11-19.  However there is nothing for 8-19.  How do I get this payment into my checking account?  I can only delete this payment if I can access the original deposit, but there is nothing in checking for August.  

12 Comments
Michael K
Moderator

Cant find customer payment

Hey there, @mforest. Happy to help out here.

 

When you receive payment on an invoice in QuickBooks Online, it will go to Undeposited Funds until you create a Bank Deposit from it. If you're not seeing the deposit for the payment in your Bank Register, that indicates that the Bank Deposit for the payment wasn't created. Here's how to deposit a payment:

 

https://youtu.be/_pCMtmY3pao

 

Due to the length of the required steps, I'll just link you to this awesome resource: Record and make Bank Deposits in QuickBooks Online

 

Once you've recorded the deposit, you should see it in your bank register.

 

Let me know if you have any other questions, I'll be here to help. Have a good one!

mforest
Level 3

Cant find customer payment

Michael, my undeposited funds account is zero.  I don't understand how this amount is listed as a payment in my customer receivable register, but when I click on it it takes me to a box with customer deposits from the next three months. QB says I cant delete this deposit from the receivable window, but the deposit is not in my checking account where I am supposed to delete it.  

mforest
Level 3

Cant find customer payment

Here is a screenshot of my customer register.  The problem entry is highlighted in green.  Note that this payment is for invoice # 1690 for August.. In the second screenshot you see what happens when I click on the payment.  Note these payments are for September and invoice 1690 is not mentioned.

 

Also it seems I put his question into the online forum, but I have desktop QB.  

mforest
Level 3

Cant find customer payment

Second screenshot

Rejeil_O
QuickBooks Team

Cant find customer payment

Hi @mforest,

 

For some reason you might have trouble deleting the payment if you deposit it to undeposited fund. However, I can walk you through fix this concern. Here's how:

 

  1. Click the Accountant menu and select Chart of Accounts.
  2. On the search bar, type Undeposited Funds and open it.
  3. Delete the deposit transaction for your undeposited fund.
  4. Choose the payment you want to delete.
  5. Click the X icon to delete the transaction.
  6. Hit OK.
  7. Select Save & Close.

For more information about QuickBooks you can visit the link: QuickBooks Help.

 

Don't hesitate to leave a message below for your follow-up questions. I'd be happier to help.

mforest
Level 3

Cant find customer payment

Here is a screenshot of what occurs when I try to do this.  The same thing happens in customer payment window

mforest
Level 3

Cant find customer payment

Also in customer payment window

Maybelle_S
QuickBooks Team

Cant find customer payment

Thank you for getting us back, @mforest.

 

QuickBooks can only generate the numbers per transaction type. If you've entered the payment number on the Memo field, then we can add the Memo column on any sales report. Otherwise, you'd have to open each transaction to get the data you need.

 

Undeposited Funds is used to hold all the invoice payments and sales receipts we want to combine before we create a deposit. When we run a report of the Undeposited Funds account, it will show all the transactions that we're associated with the account.

 

The sales receipt will not show in the Make Deposits window since these the transaction we're already deposited into the bank account. Also, we can check if the balance of your Undeposited Funds is zero. 

 

Here's how:

  1. Go to the Lists menu.
  2. Choose Chart of Accounts.
  3. Right-click Undeposited Funds, then select QuickReport: Undeposited Funds.
  4. From the Dates drop-down menu, select All.
  5. Check the balance of the report.

 

I've added an article that will help you in recording the money owed to your business for goods or services: Accounts Receivable (A/R) workflows in QuickBooks Desktop.

 

You can always get back to me if you need anything else. Thanks for dropping by.

mforest
Level 3

Cant find customer payment

As i said above my undeposited funds account is zero.   How is it this deposit shows in accounts receivable, but not in the bank?  Did you look at the screenshots I left?  When I click on the amount in the receivable I am taken to a customer receipt page showing this deposit attached to a different invoice.  Please review what I have written and view the screenshots.  We are going in circles here.

mforest
Level 3

Cant find customer payment

Screenshot of undepsoited funds report. The one on 8-2 is the problem.  I do note the word deposit is not to the right like it is with the others.  Wow do I correct this?

IamjuViel
QuickBooks Team

Cant find customer payment

Hello, @mforest

 

Let me share additional information so you'll be able to locate your customer's payments.

 

Using the screenshot you've provided, I can see that the payments were initially deposited in the Undeposited Funds. You can check your  QuickBooks Preference to see where customer payments will be deposited.

  1. Go to the Edit menu.
  2. Choose Preferences.
  3. Select the Payments menu.
  4. From the Company Preferences tab, make sure to uncheck the Use Undeposited Funds as a default deposit to the account tick box.
  5. Click Ok

By doing the steps above, you'd be able to deposit your customer's future payments directly to the correct checking account. 

 

On the other hand, when you create an invoice this increase the balance of your Accounts Receivable account. This account denotes the amount of money your customer owes you. Once they paid, it will be deducted to your Accounts Receivable at the same time it will increase the balance of your checking account.

 

Get back to us if you have other questions. I'm always here to help.

mforest
Level 3

Cant find customer payment

I don't know how this worked, but I just deleted the original invoice, created a new invoice, then under customer tab I did receive payments, and under banking I did make deposits.  Now all appears well.    I don't know why I had to delete the invoice.  

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