Hello @lavictoria
There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why your list entry is not displaying accordingly.
Let's consider logging into your QBO account using a private or incognito browser so we can isolate this issue. To do so:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.
Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Online.
If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.
) and go to Account and Settings. Click the "Advanced" Tab on the left and scroll down to categories. Make sure you have "track classes" turned on.
