Changed business name, updated QB, but a new credit card deposit referred to old company name. Concerned because customer cc statements must match name on PO. How to fix?

Thanks for dropping by the Community, ldalessio.

I appreciate all your efforts in trying to change the business name. Let’s review the information on the Account Profile page and make sure it has the correct one. I’m here to guide you on how to get there.

1. Log in to your QuickBooks Payment account.
2. Navigate to the Account section and click the drop-down to select Account Profile.
3. Go to the Account Holder/Business information section and click the Edit button.
4. Check the business information.
5. If it has the incorrect one, enter the new name and hit Save to keep the changes.

This article provides more insights into the process. From there, you’ll see the instructions on how to update the bank deposit information, email, phone number, address, and more: Change your business info for your QuickBooks Payments account.

If you’re unable to find the company name or it’s already updated, I recommend reaching out to our Payments Support Team. They can change the business name for you and make sure your customers' credit card deposits are linked to the updated business information.

Click here to get the contact information. From there, you’ll see the support hours and types.

Need help with any payments processes? This article contains resources that will guide you on how to accomplish each task. They’re arranged by topic so you can view content easily: QuickBooks Payments FAQ.

Stay in touch if you need assistance when working in QBO. I’ll get back to make sure you’re taken care of. Wishing your business continued success.