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Hi, @rahmama.
Thank you for posting in the Community. I'm here to help fix the visual display on your Chart of Accounts.
Have you tried moving your mouse pointer so it touches the small diamond in front of the account you want to move? This allows the account to be dragged up, down, left or right to its new location.
You can refer to this article for more information about re-arranging the chart of accounts: Understand the QuickBooks Chart of Accounts.
I've included screenshots below for your reference.
This should help get you on the right track.
Please let me know how it goes. I'll be here to provide further help if you're still having troubles with re-arranging your accounts. Have a good one.
Thanks for chiming in this thread, Shannon in Colorado.
I'd be glad to give steps on how you can change the Chart of Accounts to the hierarchical view.
Here's how:
- Go to List > Chart of Accounts.
- In the Chart of Accounts window, click the Account drop-down menu.
- Select Hierarchical View.
- Click Yes to confirm.
Please see this sample screenshot for a visual guide:
You can also read this article for more information: Understand the chart of accounts in QuickBooks.
If you have other questions or concerns, please click on the Reply button below. I'm always here to offer help.
Hi there, jstraub.
The steps provided by my colleague, RenjolynC, are for QuickBooks Desktop. If you'd like to have a hierarchical view your Chart of Accounts in QuickBooks Online, currently there isn't a feature which makes that possible.
I can certainly understand how this could be useful for yourself/others and have submitted a feature request about it to our Product Development Team so it can be considered in future updates.
As a workaround, you can use your Account List report and customize it in Excel.
Here's how:
- In the left navigation bar, go to Reports.
- Enter "Account List" in the Find report by name search field, then choose Account List.
- Use your Sort ▼ drop-down menu and select a Sort by and Sort in option.
- Click Customize.
- Change the preferences on your Customize report screen as necessary.
- Hit Run report.
Once you've produced it, you'll be able to export a copy as an Excel Spreadsheet (XMLS) file by clicking your Export icon, then selecting Export to Excel. 
Now you can arrange the order and sequence of your accounts on the report hierarchically. If you're missing data when viewing it in Excel, it's because protected view is active. You'll need to turn on Enable Editing to view all details.
I've included a couple resources with more information about customizing reports and exporting them as XMLS files that may come in handy moving forward:
Please feel more than welcome to reach out anytime if there's additional questions. Have a lovely day!
