Check not an Option on Sales Receipt

Hello there, @Hope2021. You don't need to activate a feature to make the checks option appear when entering sales receipts in QuickBooks.

You'll want to utilize the Rebuild and Verify Data tools to fix minor data issues with your company file in QuickBooks Desktop (QBDT).

Based on your description of the issue, you may have a minor data issue with your company file. With this, I'd recommend utilizing the Rebuild and Verify Data tools. They are built-in tools that can help automatically fix data issues with your company file. To do this, here's how:

1. Go to the File menu.
2. Select Utilities, then choose Rebuild Data.
3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
4. Let the tool repair your file. It may take some time.
5. When the tool finishes, select OK.
6. Go to the File menu.
7. Select Utilities, then choose Verify Data.
8. Let the tool check your file for data issues.

In case the issue persists, continue performing the recommended solutions in this article, starting with Solution 2: Fix data damage on your QuickBooks Desktop company file.

Also, you may want to check out this article as your reference to learn the different ways you can track customer transactions in QBDT: Customer transaction workflows in QuickBooks Desktop.

Let me know if you have other concerns about receiving customer payments and managing income transactions in QBDT. I'm always ready to help. Take care, and have a great day, @Hope2021.

I tried those steps, but it still won't let me select checks.

It should not be this hard to choose a payment method, @Hope2021.

I'm here to help make sure you're able to choose the check option as a payment method for your customer sales receipts in QuickBooks Desktop.

Thank you and we appreciate the time you've taken in sharing the results after following the troubleshooting steps above. Let's work together and continue our troubleshooting steps to ensure you can select the payment method in question. I'll show you how.

1. Close QuickBooks.
2. Download the QuickBooks Tool hub.
3. Open and install the downloaded file.
4. On the QuickBooks Tool app, select Program Problems.
5. Click Quick Fix my Program.

But if the steps above didn't make any changes to the problem currently raised, let's proceed to our next troubleshooting steps by following the steps below:

1. Close QuickBooks.
2. Go to Start.
3. Select Control Panel.
4. Under Program and Features, select Uninstall a Program.
5. From the list of applications, select QuickBooks.
6. Select Uninstall/Change.
7. Click Repair.

Once done, restart your computer first before working again with QuickBooks. Then, right-click on the QuickBooks icon on your Desktop, select Run as Administrator, and open your company files accordingly.

You may also read this reference for other steps to follow to resolve problems that cause the QuickBooks desktop to stop working: Fix Issues to Stop QuickBooks from Freezing and Use the QuickBooks Tool Hub.

I'm adding this article with the topics you can use while recording your sales activity: The Different Ways to Track Customer Transactions in QuickBooks Desktop. Such workflows will also describe how a feature is use and how to accomplish tasks related to its function.

I've got you covered if you have other questions aside from working with sales receipts and customer transactions in QuickBooks. Use the Reply option below and don't forget to include my name, @JonpriL, so that I can get back here and assist you. Take care always and stay safe!

I agree.  It should not be this hard. And yet the problem persists.

This is only a problem in Sales Receipts.  I can select the check option when a payment has been paid towards a pledge.

If someone could please help me.  Tech Support won't even talk to me.

Let's make sure you'll be able to reach out to our support team, Hope2021.

Our phone support team may have been receiving a high volume of calls at the moment. You'll want to contact them again. To do this, here's how to reach them: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

Furthermore, I've added articles that you can check out and help you if you have any questions related to QuickBooks Desktop: Most Viewed Articles In QuickBooks Desktop.

Reach out to us if there's anything else you need. Remember we're here to make sure that everything is takin' care of. 

Hello @Hope2021,

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

We love to see members supporting one another! Have a great day.