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colin-sjostedt
Level 1

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

 
17 Comments 17
SophiaAnnL
Moderator

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

Let's repair your Adobe Reader to correct the margin alignment, colin-sjostedt.

 

To ensure that your Adobe is on its latest release, we can update it first before repairing it. Then, try printing a check again to see if the margins are lining up correctly. If you get the same result, you can proceed with repairing your Adobe installation.

 

Here's how:

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel, and then press Enter.
  4. Select Programs and Features, Acrobat or Adobe Reader, and then click Uninstall/Change.
  5. In the Setup dialog box, select Next.
  6. Select Repair, Next, and then select Install.
  7. When the process is complete, click Finish.
  8. Restart your computer.
  9. Log back in to QuickBooks Online, and then try to print a sample check.

After giving these steps a try, let me know if your check alignment is fixed. I'll be around if you need more help.

Executive Travel
Level 1

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

Hello. I am still having issues with the check alignment being off.

 

I tried to do what the forum asked, and still not printing right. 

Executive Travel
Level 1

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

I tried to do what the forum asked, and the checks still do not line up.

 

They are off by just a little. Please help. 

Rasa-LilaM
QuickBooks Team

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

Greetings, Executive Travel.


Thanks for following the steps necessary to resolve the printing issue. Allow me to step in for a moment and provide further insights about this.


We’ve received reports that some customers are having a problem when aligning checks. Our engineers are finding a solution to get this resolved as soon as possible.


While they’re still working on a fix, we’ll have to add your company to the notification list. This is to ensure you receive email updates regarding the resolution status.

 

I encourage contacting our QBO Care Team since they can add your company details in a secure environment. Please provide them this number for easy tracking: INV-30724.


I’ll update this thread once the permanent resolution is available.


This information should help you move forward. I appreciate your patience while we’re working on this. Please know I’m here to help if you have any questions or concerns about QBO.

Elaine7821
Level 2

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

As this post hasn't been updated with the solution (as promised) I assume that the engineers haven't been able to find one in the 12 months since - would that be correct?

 

Elaine

JeffHaskins
Level 1

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

I copied this from another website I found online.

https://www.laserprinterchecks.com/quickbooks_desktop.asp

To Align Desktop QuickBooks Checks:

  1. From the File menu, choose Printer Setup.
  2. At the Form Name drop-down choose Check/Paycheck.
  3. For the check style, select Voucher check.
  4. Click Align on the right.
  5. Print a sample and compare it to your pre-printed checks.
  6. Using the grid on the sample adjust the horizontal and vertical settings; then click OK
  7. Click Align again and Print another sample.
  8. Compare the sample to your paycheck stock and adjust the alignment again as necessary.
  9. Repeat steps 4 through 8 until you have the alignment perfect.
St Michael
Level 1

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

Checks have been printing fine for a long time, until recently.

If I adjust the grid so that the $ mark lines up with the numbers, the written number before DOLLARS is two high.

Even without adjustment, the printing on panel 3 of voucher checks is too high.

 

What has happened to suddenly go from fine to being off?

Candice C
QuickBooks Team

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

Good Afternoon, @St Michael

 

It's great to see a new face here in the Community. Let's work together to get the alignment on preprinted checks fixed as soon as possible. It only takes three easy steps to resolve this problem. Here's how: 

 

 

Step 1: Set up printing preference

 

  1. Go to the Gear (Settings) icon. 
  2. Pick Payroll Settings under the "Your Company" section. 
  3. Choose Paycheck Printing in the "Preferences" section. 
  4. Press Preprinted QuickBooks-compatible voucher check stock
  5. Select how many stubs to print and then OK

 

Step 2: Set up check alignment

 

  1. Go to the Open Alignment Window, then print the sample check. 
  2. Follow the steps and then close the window. 
  3. Hit Align Checks and then print the PDF file. 
  4. Enter the letter and number that fits best. 
  5. Pick Update Settings and then OK

Tips on how to align the print 

 

  • Low - Enter a letter that’s before the letter K (A to J) to move the information up.
  • High - Enter a letter that’s after the letter K (L to X) to move the information down.
  • Far-right - Enter a number that’s less than 5 (0 to 4) to move the information to the left.
  • Far-left - Enter a number that’s more than 5 (6 to 9) to move the information to the right.

 

Step 3: Print a sample paycheck

 

  1. Go to the Payroll or Workers menu. 
  2. Choose the Employees portion. 
  3. Click the Paycheck List under "Run Payroll." 
  4. Locate and select a paycheck and then press Print

 

Let me know how it goes. I'm only a post away if you need me. Take care! 

kory777
Level 1

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

I don't have a 'Payroll setting' under "your company"

ZackE
QuickBooks Team

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

Thanks for reaching out to the Community, kory777. I appreciate you trying my colleague's troubleshooting steps.
 

After using your Gear (⚙️) icon, you'll see an option for Payroll settings if you have an active payroll subscription.
 

In the event you're subscribed, but not seeing this choice under your YOUR COMPANY section, I'd recommend checking the browser in use. It's possible this issue could have something to do with temporary internet files. Browsing applications store these kinds of records, but sometimes they can cause problems when viewing certain webpages. You can open a private window and try performing Candice C's steps again to see if it displays properly.

Here's how to access incognito mode in some of the most commonly used browsers:

  • Google Chrome: Ctrl Shift N
  • Internet Explorer: Ctrl + Shift P
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

If you're able to see your Payroll settings option, it's safe to say this problem's being caused by temporary internet files. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event it continues occurring while browsing privately, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

 

Here's how:

  1. Use the Help (?) icon.
  2. Choose Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then click Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have an awesome Friday!

kory777
Level 1

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

I do not have payroll. I am simply trying to print a regular check to pay bills.

 

JonpriL
Moderator

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

Hello @kory777,

 

Thank you for letting us know you only need to print a regular and not the check related to your employee's payroll. Let me help share how you can print one with the correct alignment.

 

Normally, browsing in incognito mode is our first set of troubleshooting steps to get rid of browser problems including the incorrect alignment of your checks.

 

If you can confirm that you've already done this step, let's continue our troubleshooting by printing a sample document not related to QuickBooks.

 

By doing so, we can identify if this is related to your current printer setup or not. To do so, let's consider following the detailed steps outlined in this article: Configure your print settings for printing checks.

 

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Expenses and Vendors for QuickBooks Online.

 

If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand.

djkees
Level 1

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

Thank you!  That worked perfectly!

jmitchmus8
Level 1

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

I'm on day 2 (!!!!) of trying to print a SINGLE check.  Not payroll, just a bill. A regular check to pay a vendor. 

In an effort to be totally seamless, I even ordered printer checks from Intuit.  Thought those would be foolproof!  Turns out I am the fool.  $40/month for QBO, a nice, expensive Canon laser printer. No dice.

 

I've changed the settings, I've printed 30 f'n pages of test paper with these garbage instructions that get me nowhere. Drag the box here to match - reprint - looks even worse than it was. What does this amount to as a small business owner?  A lot of wasted hours, time and money.  I'm really frustrated.

 

With meaningless suggestions for PDF settings on a browser that are also NO LONGER SUPPORTED.  Saving the document as a PDF - opening in Adobe, changing THOSE settings and nothing is working still. Use Chrome! Get off of incognito mode! clear your cookies!  

 

Why is this so complicated?!  I've been using QB for 10+ years and this is just trash.

Archie_B
QuickBooks Team

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

I appreciate your efforts in doing some of the troubleshooting steps given by my colleagues, jmitchmus8.

 

I just checked our system and we've received reports of the same issue when trying print checks in QuickBooks Online. Our engineers are fully aware and are looking for a permanent fix for this as soon as possible.

 

In the meantime, I recommend contacting our Support Team to include your company in receiving notifications for any updates. 

 

Thank you so much for you patience. We'll be here if you still have other questions. Keep safe!

JasonD250
Level 1

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

I agree.  This happened to me as well.  Was on tech support multiple times for HOURS.  One call I was on for 5 hr straight with no resolution.  They refuse to elevate the issue to someone higher up in tech support.  

Ever since we upgrade to QB 2022 (desktop version), it does not work.  Prints the check information down the middle of the check.  I can no longer print checks from the software.  And we did everything to attempt to resolve it.  I even purchase a new desktop hardware, loaded just the new QB software on it and it didn't change anything.

LieraMarie_A
QuickBooks Team

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

Hi, JasonD250.
 

I know you did everything you could to get this fixed. Thank you for sharing this in the Community.
 

We'd like to share your experience with our team, and someone may reach out to further discuss their case to help get it resolved.

 

We appreciate your patience while we're looking into this. If you need any other help with QuickBooks, I'll be right here to assist you.

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