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OpsNir
Level 1

Class in transactions

I ran a balance sheet detail report, one of the column is the class of each transactions. On the report, I'm seeing the wrong class for the transaction, then I double clicked on it to go into the actual credit card charge, however, the class is the correct class. For example, I'm seeing "Mfg" on the report, which is not correct, so I clicked into the credit card charges and it's showing the correct class of "G&A".

 

When I ran the P&L By Class report, the transaction is classified to the correct account, but I don't know why on the balance sheet detail, it shows a different class.

As shown in the screenshot attached.

 

The class shown on the report and the class in the actual transaction matches before, This happened recently, anyone know how to solve this? Is this some kind of technical issues?

 

Thank you

 

3 Comments 3
Rea_M
Moderator

Class in transactions

Hello there, @OpsNir. Let's perform some troubleshooting steps so the class shown on your Balance Sheet Detail report matches with the actual transaction in QuickBooks Desktop (QBDT).

 

Based on your description of the issue, it seems that you have a minor data issue with your company file. With this, I'd recommend utilizing the Rebuild Data tool. It's a built-in tool that can help automatically fix data issues with your company file. To do this, here's how:

 

  1. Go to the File menu.
  2. Select Utilities, then choose Rebuild Data.
  3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
  4. Let the tool repair your file. It may take some time.
  5. When the tool finishes, select OK.
  6. Go to the File menu.
  7. Select Utilities, then choose Verify Data.
  8. Let the tool check your file for data issues.

 

Once you're done, you run a Balance Sheet Detail report from the Reports menu.. In case the issue persists, continue performing the recommended solutions in this article, starting with Solution 2Fix data damage on your QuickBooks Desktop company file.

 

Also, you may want to check out this article as your reference in case you need a guide as to how QBDT generates reports: Understand reports. It also includes the list of available reports in the system.

 

You can keep me posted on how it goes in the comments below. If you have other classes and reporting concerns or questions about managing transactions in QBDT, I'll gladly help. Take care always, @OpsNir.

OpsNir
Level 1

Class in transactions

@Rea_M Thank you for the response. 

I have tried both solutions but the issue persists. Do you have other solutions that might be able to fix to issue?

ZackE
Moderator

Class in transactions

Thanks for getting back with the Community, OpsNir. I appreciate you performing Rea_M's recommended troubleshooting steps.

 

If you haven't yet, I'd recommend troubleshooting this situation with the QuickBooks Tool Hub utility.

 

Here's how:

  1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
  2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
  3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
  4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

 

In the event it continues showing an invalid class while viewing the transaction on your Balance Sheet, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

They can be reached while using QuickBooks:

  1. In the top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
  4. Hit Continue.
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

 

Be sure to review their support hours so you'll know when agents are available.

 

I'll be here to help if there's any additional questions. Have a wonderful day!

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