Thank you for reaching out with your concern about creating an accountant file, @tste.
I'm sad to hear about the difficulties you've been facing since discontinuing your payroll service in May. Allow me to share some insights and suggestions on this matter.
After suspending your subscription, you'll still have access to your payroll data. You may open your file and send a usage data. This way, you'll have a copy of this. Here's how:
- Navigate to Employees at the top menu bar.
- Choose My Payroll Service.
- Choose Send Usage Data.
If you encounter issues sending usage data, we can utilize this resource to resolve it: Fix error QuickBooks has encountered a problem sending your usage data.
Once done, you can continue creating an Accountant's file.
Moreover, I'll be sharing the following articles to help manage usage data and accountant's copy in QuickBooks:
Feel free to share any concerns you have with QuickBooks. I'll do my utmost to provide you with suggestions that might help resolve your issue.
