Credit Card charges by class on Fund Balance Sheet showing as unclassified

Good afternoon, @Jan103. 

Thanks for taking the time to reach out to the QuickBooks Community for support. I hope you're enjoying the day so far. 

Typically, if you run the report and see amounts in the “Unclassified” column, it means QuickBooks can’t identify the correct classes for some transactions. Sometimes the issue can be as simple as a transaction doesn't have class assigned to it. That said, I recommend double checking each transaction listed in the report as unclassified to ensure there is a class assigned to it. 

If there isn't a place to choose a class on the transaction, this could be that QuickBooks doesn't support it. QuickBooks Desktop will use the first transaction in a workflow to classify amounts of subsequent transactions. This is also why you can't add a class to some transactions, like customer payment and bill payment. QuickBooks will use the class you add to an invoice to classify the customer's payment. Therefore, if the payment isn't linked to an invoice that is classified, the transaction will be labeled as unclassified. 

For additional details about the process of classified transactions in QuickBooks Desktop, check out Why does my Balance Sheet by Class report have unclassified amounts? 

On the other hand, if you're certain each transaction is linked and has class assigned to them, there could be potential data damage in your company file. The data damage can cause unusual behavior in the file, such as mislabeled transactions. If this is the case, I recommend using our Rebuild and Verify Utilities to scan the company file for data damage and repair it. You can use the steps that I've included below to run the Utilities. 

To Rebuild the company file:

1. Go to the File menu and select Utilities. 
2. Choose Rebuild Data. 
3. QuickBooks will automatically request a back up of the company file to be created before the Rebuild begins, tap on OK to start the back up. 
4. Once the back up completes, QuickBooks will start the Rebuild for you. 

To Verify: 

1. Tap on the File menu and select Utilities. 
2. Hit Verify Data. 
3. The Verify will automatically begin. 

For additional details, check out Fix data damage on your QuickBooks Desktop company file. 

Please let me know if you have any questions or concerns. I'm always here to lend a hand. Take care! 

Tori B,

Thank you for your reply.  The transactions have the classes entered correctly.  I have rebuilt 3 times and verified data.  All the above does not fix the problem.

I'm wondering if Quickbooks is unable to fully support credit card transactions on a balance sheet.  Although each line item is in a separate transaction, perhaps QBs sees it as a single entry with multiple line items and different classes assigned to each line item so it gets confused.  The balance sheet shows the correct expense for each class, as entered on the credit card transactions but then shows, on the balance sheet, the total on the credit card as "Unclassified" and shows it as a negative amount. I sure wish there was a way to fix this.  

I have entered classes on every transaction and every line item in credit card charges. Yet, at the bottom of Fund Balance Report the credit card charges show as 'Unclassified.'  I have rebuilt and verified the data.  This does not fix the issue.  Again, the appropriate class is debited on the Fund Balance Report yet, at the bottom of the report the credit card charges appear as "Unclassified." Every transaction, every line item on the credit card entry has an assigned class.  Could someone please tell me how get the 'Unclassified' on the Fund Balance report to be a zero balance when the charges and classes are entered correctly on a credit card?  

Thank you for getting back, @Jan103. 

I’ll share some insights on why your balance sheet has unclassified amounts in QuickBooks Desktop (QBDT).

The Balance Sheet by Class feature allows you to view your balance sheet by fund, region, or other classes you've created. If you run the report and see sums in the Unclassified column, QuickBooks is unable to classify some transactions correctly.

You can also refer to this article for more information: Why does my Balance Sheet by Class report have unclassified amounts?

Also, in QuickBooks, we have multiple ways of fixing common errors in your company file to ensure you get back to business in no time. That said, we can run a QuickBooks Tool Hub. 

To use the tool hub, you must first close QuickBooks. Then let’s proceed with downloading the program to your computer. Here’s how:

1. Close QBDT.

2. Download the most recent version of the QuickBooks Tool Hub. Save it somewhere you can easily find it (like your Downloads folder or your Windows desktop).

3. Open the file you downloaded (QuickBooksToolHub.exe).

4. Follow the on-screen steps to install and agree to the terms and conditions.

5. Double-click the icon on your Windows desktop to open the tool hub once the installation is complete.

Once done, we can then proceed to the steps to fix common errors by running a Quick Fix my program. QuickBooks will shut down any open background processes as a result of the Quick Fix. It will make a quick fix to your program. I’ll show you how:

1. Select Program Problems from the QuickBooks Tool Hub.

2. Select Quick Fix my Program.

3. Open your data file in QuickBooks Desktop.

If something went wrong during the installation of QuickBooks, it may cause issues when you try to utilize it. To resolve typical installation errors, use the QuickBooks Install Diagnostic Tool. You can refer to Solution 2: Run the QuickBooks Install Diagnostic Tool from this article: Repair your QuickBooks Desktop for Windows.

Furthermore, if the issue persists, I recommend you get in touch with our Technical Support Team. Our phone representative has tools that can securely access your account and double-check why the credit card charges are showing as Unclassified.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

You can always press the Reply button if you have further questions in mind regarding reports. I’ll make sure to get back to you as soon as I can. Stay safe!