Credit on customer account, applied to new invoice, now appears under Record Deposits but it was already deposited when the original overpayment was made.

Hi Mary2Cats!

You're right. The credit will be included in the deposit and you don't need to deposit it again. Let me help you in fixing it.

It could be that you applied a different customer credit or the credit was never applied at all. Open the payment you recorded for the donation so we can review it.

1. Go to the Customers menu and select Customer Center.
2. Select the customer's name, then double-click the payment to open it.
3. Make sure that the Payment column shows zero. This means that the credit was applied to the invoice.

If the credit was never applied, it's best to delete and recreate it to ensure that you recorded it correctly. On the payment, click the Delete button, then OK to confirm. 

1. Go back to the Customers menu and select Receive Payments.
2. Select the customer and the invoice you created for the donation.
3. Make sure to click the Apply Credits on the Unused Credits section.
4. On the Discount and Credits pop-up, go to the Credits section and select the credit from the original payment.
5. Tap Done, then Save & Close.

Also, I added some links you can check. These will explain more what to do when you encountered payment issues and how to pull up the common customer-related reports:

• Customize customer, job, and sales reports in QuickBooks Desktop

• Resolve common issues when applying a payment towards an invoice

Keep on posting here if you need further assistance. Take care!

I checked the payment and the balance is zero.  I checked the invoice for the donation and the balance is zero.

The payment is still showing in Record Deposits -- how do I remove it?

The credit is not showing on the Customer Account, but is still showing in the A/R Aging Summary -- how do I remove it?

I checked the payment that showed the credit balance and the balance is now zero.  But the amount shows in Record Deposits -- how do I remove it?

I checked the invoice paid with the credit balance and the balance is now zero. 

I checked the customer account and the credit amount no longer shows on their balance.  However, the credit amount still shows in the A/R Aging Summary -- how do I remove it?

Hi there, @Mary2Cats.

Thanks for trying out my colleagues steps. 

Since the credit is still showing on your A/R Aging Summary, and you have an invoice created. Let's try some data integrity troubleshooting steps. Such as, running the Rebuild and Verify Utilities. Our Rebuild and Verify Utilities are designed to scan the company file for any data damage and correct it. 

Here's how:

Verify data

1. Choose Window then Close All.
2. Verify Data. Choose File then Utilities. Select Verify Data.

Rebuild data

1. Choose File, Utilities then Rebuild Data.
2. You will receive a warning message to backup your company file, press OK.A rebuild requires a company file backup beforehand because in rare cases the process may need to delete transactions or list entries to fix the file.
3. Save your backup. 
4. The Rebuild Data utility starts as soon as the backup is finished.
5. Click OK when you get the message "Rebuild has completed".

For additional details about this process check out Rebuild and Verify QuickBooks Desktop Company File. 

Once you've completed these steps, log out of QuickBooks, then sign back in and check the report. 

Please let me know how it goes. If you have further questions or concerns, I'm always around to lend a hand. Take care! 

Hi. I am having the same issue. I can't remove the credit on a deposit so I can continue with matching my payments to my deposit. I am not understanding the directions about choosing a window then close all and then something in utilities and so forth....any other suggestions

I'm delighted to have you here today, @roxanne0611.

I appreciate you joining the thread. Please know that we aim to provide the best recommendation to help our customers resolve their queries. Before we dig deeper into your concern, may I ask if you've already checked the credit balance if it's already zero? If so, it still shows the amount when recording a deposit. It may have something to do with your company data. That said, underlying data damage may be inside your company file and requires fixing. What the previous representative provided is intended to help you determine the root cause of the problem and how you can get it fixed.

To rule out the possibility of having issues with your company data, you can perform the Verify and Rebuild function inside QuickBooks Desktop (QBDT). Feel free to refer to this article for further guidelines: Rebuild and Verify QuickBooks Desktop Company File.

Furthermore, here's an article to help you manage bank transactions inside QBDT: Add and match Bank Feed transactions in QuickBooks Desktop.

@roxanne0611, please let me know how it goes. I'll be here to provide further assistance if you need me. You can also post again if you have any additional QuickBooks-related questions. Stay safe, and have a nice day! 

I have QBO. So is there anything different that I can do?

Thank you for sharing the QuickBooks version you have, Roxanne.

To ensure I'll be providing the correct steps, are you trying to match the transactions on the Banking page? There may be times when a bank item amount doesn't quite match the transaction you entered (invoice). When you go to the Banking page, they don't add up even though they're the same entries.

In this case, we can use the Resolve Difference button to match and fix the payment until it equals to zero. Here's how:

1. From the Banking menu, select For Review.
2. Find the transactions, and then select the Find match button.
3. Select the invoice payments to match.
4. Scroll to the bottom of the table, and then click the Resolve Difference button.
5. Enter the details.
6. Click Save.

In case you run into some problems when reconciling your accounts, you can refer to this handy article to resolve them: Fix reconciliation issues in QuickBooks Online.

I'm always around whenever you have concerns about handling your transactions.