Hello michaelpmckee,
Thanks for posting in the Community. I'm here to help figure out why the custom field doesn't show up automatically in QuickBooks Desktop.
We'll need to perform some basic troubleshooting to find out what's causing the problem to exist. Let's try to create a sample file and check if a custom field populates on a sales order.
Here's how:
- Click the File tab at the top menu bar.
- Select Close Company.
- Click Open a sample file.
- Choose a sample file of your choice.
- Click OK.
If you're unable to encounter issues with the sample, it signifies that the problem is only within the regular company file and we need to run Verify/Rebuild data to fix the issue. The tool will help you resolve data integrity issues that the Verify Data finds.
To verify data:
- Click the File tab at the top menu bar.
- Select Utilities.
- Click Verify Data.
To run rebuild data:
- Click the File tab.
- Select Utilities.
- Click Rebuild Data.
For more information about how to use this option, visit this article:
Verify and Rebuild Data in QuickBooks Desktop
If it also happens to the sample file, we'll need to proceed with repairing the QuickBooks system. You can follow the outlined steps in the article attached below:
Repair QuickBooks Desktop
I'm a post away if you need further assistance with the custom field. The Community team is on the lookout for your response.