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______
Level 1

Custom invoice template not being applied when printing and preview and sending to customers

This still isn't fixed.  I'm not sure why it's marked as solved because I'm having this problem and ran across this post searching for answers.  What is the ETA on fixing this?

Angelyn_T
QuickBooks Team

Custom invoice template not being applied when printing and preview and sending to customers

Hi there, ______. Let me share some updates about this behavior.

 

I've checked our records and don't see any active investigations related to printing and previewing invoices with custom form templates. Since you're getting a similar experience while working with your entries, I strongly encourage you to contact our QuickBooks Support Team. They have the expertise to conduct a comprehensive examination and investigation into this matter.

 

To start:

 

  1. Sign in to your QBO account.
  2. Go to the Help menu.
  3. Click on Contact Us from the Search tab.
  4. Enter a short description of your concern.
  5. Choose a way to connect with support.

 

On the other hand, a thread gets marked as solved when a user designates a reply as an accepted solution for their issue. Nevertheless, this does not signify that this action indicates a resolution of all concerns.

 

For more tips, while tracking and printing your invoices in our system, you can run through the details from this article: 

 

 

You can also discover more about personalizing and adding specific info to your sales forms from this link: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please let me know how else I can assist you while printing your forms in QuickBooks Online (QBO). I'm just a few clicks away to help you again. Have a good one!

GPHA
Level 1

Custom invoice template not being applied when printing and preview and sending to customers

When I send to batch print 50% of the invoices are correct to the format I've chosen for 10 years now the other half is wrong. I've cleared my browser and followed the directs from the help email with no result's. This has to be a QuickBooks format error. I need this fixed now because I need to send 268 invoices for HOA dues this weekend. I cannot speak to a human to solve this problem only with this stupid automated system for no help. All this service crappy for $600 a year online!

GPHA
Level 1

Custom invoice template not being applied when printing and preview and sending to customers

When I send to batch print 50% of the invoices are correct to the format I've chosen for 10 years now the other half is wrong. I've cleared my browser and followed the directs from the help email with no result's. This has to be a QuickBooks format error. I need this fixed now because I need to send 268 invoices for HOA dues this weekend. I cannot speak to a human to solve this problem only with this stupid automated system for no help. All this service crappy for $600 a year online!

Narbird Dave
Level 1

Custom invoice template not being applied when printing and preview and sending to customers

I had same problem

took me five days I think

Until you push Cmd-Print it doesn't show up

Whyyyyyyy - - - ??????

~Narbird Dave

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