cancel
Showing results for 
Search instead for 
Did you mean: 
Maddie23
Level 1

Custom reports column names show up as Entity_Column instead of the actual name.

After a recent update i tried pulling a custom report i use all the time. All of the custom fields show as Entity_Column followed by more. One example is "entity_column_estimate_udcf_13".

Ive tried logging out and restarting both QB Online and my computer. Ive opened it in 2 different browsers and cleared the caches on both. My coworker with access to the same saved reports is not having this issue. When i make a new report with the same custom fields it shows just fine. I don't want to remake all the reports again when i am the only one being affected by this.

When exporting the reports it pulls the column names the same way with the Entity_Column as the names. I know i can change the name on the report in excel but i would like it fixed in QB Online so it stops showing it at all and goes back to the actual names of the columns.

2 Comments 2
Candice C
QuickBooks Team

Custom reports column names show up as Entity_Column instead of the actual name.

Hello, @Maddie23

 

Welcome to the Community!

 

With the details you provided, I recommend contacting our Customer Support Team for further assistance. Here's how: 

 

  1. Go to the Help ? icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Enter your question and hit Let's talk
  4. Scroll down and choose to Get a callback

 

It's that easy! 

 

Keep us updated on how the call goes. Bye for now! 

BigRedConsulting
Community Champion

Custom reports column names show up as Entity_Column instead of the actual name.

RE: All of the custom fields show as Entity_Column followed by more. One example is "entity_column_estimate_udcf_13"

 

Another of the many, many bugs in QuickBooks Online. Has Intuit forgotten how to test software before they release it?

 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us