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Level 2

Customer Field names

I am a LONG time QuickBooks user.  I have one company file that is missing the labels for for the contact information for their Customers or Vendors.  I have tried to create new company, back up the original data and restore the data to the new customer file.  Still don't have Phone; Alt Phone, Email, Fax... labels. I have never run across this before with 50+ client files.  This is in the Desktop Pro Accountant 2019 version.  Have run data integrity... ???

3 Comments 3
QuickBooks Team
QuickBooks Team

Customer Field names

This is not the impression we want you to have when using QuickBooks. Let's perform some troubleshooting steps to get the contact information working, squareroot.


I appreciate you for using QuickBooks Desktop for a long time in running your business. We can re-sort the master name list in QuickBooks. This helps us fix any issues or odd behaviors in the master names lists for the customers and vendors lists. 


Before doing some troubleshooting steps, let's make sure QuickBooks Desktop to the latest release and you meet the system requirements.


Here's how to re-sort lists:


  1. Go to Banking on the top menu.
  2. Select Write Checks.
  3. Tick Pay to the order of field and press Ctrl+L on your keyboard.
  4. Tap the Name drop-down and choose the Include Inactive checkbox. If it's grayed out, there are no inactive names.
  5. Click the Name dropdown again and hit Re-sort List.
  6. Press OK.
  7. Close and reopen your company file.

Here's an article about resorting list for more details: Re-sort Lists.


If the same thing happens, let's try opening a sample company file to check if you're having a problem with only one file and not the program itself.


Here's how: 

  1. In your QuickBooks, go to the File menu at the top left.
  2. Choose Close Company.
  3. In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
  4. Choose a sample file and click on it.
  5. Then, restore a backup of your company file again.

If it works, it's possible there's a damaged data on the main company file causing the missing labels for customer and vendor contact information. Let's repair your company file using the Rebuild Data tool. Just follow the steps and details in this article: Fix data damage on your QuickBooks Desktop company file.


Just in case you'll encounter Error: Failed or Error: Restore Failed message when restoring a backup copy, see Get help with Error: Failed or Error: Restore Failed article to troubleshoot the problem.


Visit our QuickBooks Help Articles page for more insights about running your business in QuickBooks. 


You can always count on me if you need anything else in QuickBooks. Assistance is just a post away. Have a great day ahead.  

Level 2

Customer Field names

Duplicate reply - my apologies
Level 2

Customer Field names

I have tried all of the options you suggested. Created a new company and restored the backup to the new company - problem still exists.  It is not present in ANY of my many other company files.
This file was created on a dedicated new laptop for an organization who purchased QBDesktop 2019.  We got it all set up for the treasurer and this was an issue with the file at that time.  I took it back over and incoroprated it in my business QB Accountant version.  I hoped when I restored it here, the issue would resolve.  It has not.  Now, there is too much data to start over and these fields are missing. Weird. I would like to have it fixed.
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