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lucyav087
Level 2

Customer paid in cash but the owner kept the cash for expenses (petty cash). How do I close the invoice?

 
Solved
Best answer April 18, 2019

Best Answers
HoneyLynn_G
QuickBooks Team

Customer paid in cash but the owner kept the cash for expenses (petty cash). How do I close the invoice?

Welcome to the Community space, @lucyav087.

 

Ideally, if a customer pays in cash (immediate payment), you will enter the sales transaction as a sales receipt. Since you've created an invoice, you have to link the payment and then deposit it to the Petty Cash account.

 

I'll show you how:

  1. On the top menu, click the Plus icon.
  2. Choose Receive Payment.
    1.JPG
  3. Enter the customer name.
  4. Select Cash as the Payment method.
  5. Choose the Petty Cash account for the Deposit to field.
  6. Select the invoice transaction.
  7. Click Save and close.
    2.JPG

For additional references, you can open the links below:

Please let me know how it goes or if you have any follow-up questions about invoices. I'll be here if you need further assistance. Wishing you all the best!

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6 Comments 6
HoneyLynn_G
QuickBooks Team

Customer paid in cash but the owner kept the cash for expenses (petty cash). How do I close the invoice?

Welcome to the Community space, @lucyav087.

 

Ideally, if a customer pays in cash (immediate payment), you will enter the sales transaction as a sales receipt. Since you've created an invoice, you have to link the payment and then deposit it to the Petty Cash account.

 

I'll show you how:

  1. On the top menu, click the Plus icon.
  2. Choose Receive Payment.
    1.JPG
  3. Enter the customer name.
  4. Select Cash as the Payment method.
  5. Choose the Petty Cash account for the Deposit to field.
  6. Select the invoice transaction.
  7. Click Save and close.
    2.JPG

For additional references, you can open the links below:

Please let me know how it goes or if you have any follow-up questions about invoices. I'll be here if you need further assistance. Wishing you all the best!

lucyav087
Level 2

Customer paid in cash but the owner kept the cash for expenses (petty cash). How do I close the invoice?

Got it! - Thank you!!

lucyav087
Level 2

Customer paid in cash but the owner kept the cash for expenses (petty cash). How do I close the invoice?

This was perfect. Thank you!

HoneyLynn_G
QuickBooks Team

Customer paid in cash but the owner kept the cash for expenses (petty cash). How do I close the invoice?

I'm happy to put a smile on your face, @lucyav087.

 

Please remember I'm here anytime you have additional questions or concerns with QuickBooks Online. Have a good rest of your day!

LandLAgriculture
Level 1

Customer paid in cash but the owner kept the cash for expenses (petty cash). How do I close the invoice?

When I create an invoice first, then select "receive Payemnt" inside that invoice quickbooks is charging my petty cash account with a payment and a deposit leaving the petty cash account with a neutral balance. What am i doing wrong?

 

FritzF
Moderator

Customer paid in cash but the owner kept the cash for expenses (petty cash). How do I close the invoice?

Hi there, LandLAgriculture.

 

Thanks for joining this conversation. Allow me to hop in and help fix the issue you're having when receiving payment in QuickBooks Online (QBO).

 

When you say, "QuickBooks is charging my petty cash account with a payment and a deposit", are you referring to some transactions in the Credits section in the Receive payment window? Is it offsetting the whole payment amount? If you can share some additional information or screenshot, this will help me provide the best resolution for your concern.

 

You can click the Reply button below to add more details.

 

I'm looking forward to hearing from you soon.

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