Customer Refunds

BSO2171 · ‎August 28, 2020

To preface: we use QB POS v. 18.0 at our front counter, and QB Premier-Retail 2019 in our back office accounting.

When processing a check refund to our customer through POS, the transaction is transferred to QB Premier and records a negative deposit under A/R. This is reflected in our checking account as paid, even though a check has not been issued. We use QB Premier for all Check refunds, so when I issue that check, it "double dips" into our checking account. What's the proper way to issue a refund so it's reflected correctly through both platforms?

JoesemM · ‎August 28, 2020

Thanks for bringing this matter to my attention, @BSO2171.

I’m here to share some information about Customer refunds in QuickBooks Desktop.

When you issue a refund through QuickBooks Point of Sale, there shouldn't be a check created in QuickBooks Desktop as it will create a double deposit. What we can do is pull up the Transaction List by Customer report and check the transaction that's been synced from POS.

Here's how:

Go to the Reports tab at the top menu bar.
Under Customers and Receivables choose Transaction List by Customer.
Choose a date range.
Click the Customize Report option and filter the Transaction Type into Credit Memo.
Open the transaction then click Use credit to give a refund.
Enter the necessary details then click Print.
Assign a check number then hit OK

For more information about refund payments, click this article: Void or refund customer payments in QuickBooks Point of Sale

Also, you can visit these articles for further guidance on how to run reports and customize them in QuickBooks Desktop:

Drop a comment below if you have any other questions about processing a refund or any other concern in QuickBooks. I'll be happy to help you out.

Topics

Training

Community

Resources

Customer Refunds

Customer Refunds

Need to get in touch?