Customer Statements - New Payment Column

ChrisMc29 · ‎February 18, 2026

I've noticed the statements on QBO have added a new column for Payment. The look of the contents under this column indicate that this statement would be sent electronically and the customer could click on the link to pay. I send all mine out via USPS. Our invoices are sent electronically through our separate job cost system and I have found that sending statements by mail has generated a lot of responses for invoice copies from our customers.

I already absolutely hate that the Open Amount column is left aligned. It looks ridiculous and very unprofessional. I also know there is nothing we can do about it. Why QBO can't fix that is beyond me.

Anyway I am sending this out to the QBO Community to see if anyone has found a way to remove the new column appearing called "Payment". This is obviously for electronic versions of the statement and makes it look even more ridiculous and unprofessional. I will never use the payment function in QBO because of the high fees (even when I choose option for customer to pay we still get hit with them). Why can't QBO come up with a professional looking statement or at least one we can customize ourselves??!!!??

Candice C

Hey there, @ChrisMc29.

It's great to see you back in the Community!

I can see how certain features could benefit by having more customizable actions. However, removing the new column isn't available at this time.

We do recommend submitting your feedback to our Product Developers so they can consider adding this in the near future. Here's how:

Go to the Gear icon in the top right-hand corner.
Press the Feedback option.
Enter your suggestions.
Tap Next to submit them successfully.

Feel free to reach back out if you have any other questions. Have a great day!

ChrisMc29

Thank You I have submitted my feedback. Unfortunately this did not solve my problem. Only gave me an answer that it can't be solved.

While I submitted my feedback online can you also please relay my feedback to your team? That column has to go or be able to be omitted from the report. Also the left aligned numbers in the Balance Owed column need to be fixed.

The Statements look HORRIBLE and until we can get something in house situated, we have to send out unprofessional looking statements.

Bryan_M

We hear you, @ChrisMc29. While we can relay your feedback to our Product Engineers, the prioritization will depend on the volume of users who requested it. Also, the recent changes in the Customer Statements columns require further review from our team.

Considering that, I recommend contacting the QuickBooks Online (QBO) support team to help them gather more information about this matter. Here's how:

Go the (?) Help icon.
Select the Assistant option and enter "Talk to an expert" or "Contact Us".
Choose the option to connect with an expert via Chat or Callback.

Let us know if you have additional questions by leaving a comment below.

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Customer Statements - New Payment Column