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Davejon9
Level 2

Customize Unpaid Bills Report Not Working

Riddle me this.....Why is it that when I customize the "Unpaid Bills" report, open up the filter, select the dropdown list for "vendors", select the "select all" button so that all vendors have a check-mark next to their name, then unclick a whopping 2 (two...) vendors so they don't pull into my report (I guess this is running on an overly complicated theory in my head), click on "run report", and the 2 vendors I don't want to see are still on the report?  

2 Comments 2
MaryLandT
Moderator

Customize Unpaid Bills Report Not Working

I've replicated those filters and got the same results, Davejon9.

 

While there isn't a reported case about this, I recommend contacting our QuickBooks Online Team. They can create one and send it to our Product Team. This way, they will take a look at this filter and email you for the update.

 

You can visit this link and choose your product to get in touch with our support team: Contact QuickBooks products and services Support.

 

As a workaround, you can export the report to Excel and remove those two vendors. Let me show you how:

  1. Go to Reports from the left navigation bar.
  2. Search for the Unpaid Bills report.
  3. At the top of the report, select the Export icon, then click Export to Excel.
  4. Save the file somewhere you can easily find.
  5. Then, open the file and filter it from there.

Fill me in by commenting below on how the contact goes. I'm always around to help if there's anything else you need.

Davejon9
Level 2

Customize Unpaid Bills Report Not Working

Thank you.  I'll need to call the support team to get this figured out, because this report is used for a cash requirement excel worksheet that I shouldn't have to manipulate manually.

 

Thanks again,

 

Davejon9

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