deleted accounts found today - complete corruption?

Let's get this sorted out, fbcooper.

To narrow down the issue, we can look into who deactivated the accounts through the Audit Log. Here's how

1. Click the Gear icon at the upper right corner,
2. Choose Audit Log.
   
3. From the Audit Log, find who made changes.

If there's no one made the account inactive, we can use some basic troubleshooting steps. To begin, press F5 on your keyboard to refresh the page.

If the problem persists, we can open your QuickBooks Online account in a separate window. Here's how it's done:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to your chart of accounts and check your data from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete keys on your keyboard altogether. You may also try accessing your account using another supported browser.

If you continue to get the same result, I'd recommend reaching out to our QuickBooks Support. Unlike in this public forum, they have the tools required to create a ticket whenever necessary on your behalf.

More information about the chart of accounts in QuickBooks Online can be found in the articles listed below. This article describes the default accounts that cannot be deleted, as well as how to add sub-accounts:

Manage default and special accounts in your chart of accounts.

Create subaccounts in your chart of accounts in QuickBooks Online.

Please let us know if you have any further concerns. We're always happy to help, fbcooper. Have a nice day. 

Thank you for the reply - the audit said I deleted the accounts today.

But the description said it was done by QB to delete the account.

I don't know how to delete an account from the chart of accounts.

I certainly didn't see any message that I was deleting 4 accounts - all sub accounts .

The account names were all changed to add (Deleted Account) which shows up on my Balance Sheet for last year,

but of course were missing from 2022.

Thanks for following the steps shared by my peer, @fbcooper. We never see this coming. 

I've checked our records but couldn't find any reported issues similar to this. Since you're done with all the basic troubleshooting without luck, I'd recommend contacting our Customer Care team.

You can securely share your screen with us to help you check what's causing this to happen and help you fix it. They can also submit a request to investigate the issue to our engineers whenever necessary. 

Here's how to contact us: 

1. Sign in to your QuickBooks Online company, then click the Help (?) option.
2. Select Assistant to get a quick answer, then enter a brief description of your concern.
3. Choose Talk to human, then select a way to get a hold of us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For future reference, check out this article to learn more about inactivate and reactivate your accounts in QuickBooks Online.

Keep in touch if you have additional concerns with managing your chart of accounts. Take care!