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Deleted Clients in "Go to client's QuickBooks" Menu

I am a Pro Advisor using QuickBooks Online via Chrome on Windows 10 Home OS Build 17134.345.

 

All of a sudden, long-deleted clients appear by default in the "Go to client's QuickBooks" drop-down menu on QuickBooks Accountant. I tried clearing the cache and cookies, and logged in used Microsoft Edge—I still see the deleted clients. I logged in with the QBO—same thing.

 

They do not appear in the client list below ("Show Inactive" is unchecked), and for various reasons I can't permanently delete them, but I don't like seeing in my menu, so help! Here's a screenshot:

 

QBO Dropdown Menu.png

 

 

Solved
Best answer 11-01-2018

Accepted Solutions
Moderator

Re: Deleted Clients in "Go to client's QuickBooks" Menu

Thank you for getting in touch with us, nolabookkeeper.

 

I appreciate your efforts in trying out the basic troubleshooting steps to resolve the issue. I'd be happy to route you to the right support.

 

This has been a reported issue affecting some QuickBooks Online Accountant users. Our engineers are working closely to get this issue resolved.

 

I suggest you contact our Customer Care Team so they can add you to the list of affected customers. Any progress will be communicated via email.

 

Please know that I'm only a post away if you have any questions. Have a great rest of the week.

1 Comment
Moderator

Re: Deleted Clients in "Go to client's QuickBooks" Menu

Thank you for getting in touch with us, nolabookkeeper.

 

I appreciate your efforts in trying out the basic troubleshooting steps to resolve the issue. I'd be happy to route you to the right support.

 

This has been a reported issue affecting some QuickBooks Online Accountant users. Our engineers are working closely to get this issue resolved.

 

I suggest you contact our Customer Care Team so they can add you to the list of affected customers. Any progress will be communicated via email.

 

Please know that I'm only a post away if you have any questions. Have a great rest of the week.