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Join nowI am a Pro Advisor using QuickBooks Online via Chrome on Windows 10 Home OS Build 17134.345.
All of a sudden, long-deleted clients appear by default in the "Go to client's QuickBooks" drop-down menu on QuickBooks Accountant. I tried clearing the cache and cookies, and logged in used Microsoft Edge—I still see the deleted clients. I logged in with the QBO—same thing.
They do not appear in the client list below ("Show Inactive" is unchecked), and for various reasons I can't permanently delete them, but I don't like seeing in my menu, so help! Here's a screenshot:
Solved! Go to Solution.
Thank you for getting in touch with us, nolabookkeeper.
I appreciate your efforts in trying out the basic troubleshooting steps to resolve the issue. I'd be happy to route you to the right support.
This has been a reported issue affecting some QuickBooks Online Accountant users. Our engineers are working closely to get this issue resolved.
I suggest you contact our Customer Care Team so they can add you to the list of affected customers. Any progress will be communicated via email.
Please know that I'm only a post away if you have any questions. Have a great rest of the week.
Thank you for getting in touch with us, nolabookkeeper.
I appreciate your efforts in trying out the basic troubleshooting steps to resolve the issue. I'd be happy to route you to the right support.
This has been a reported issue affecting some QuickBooks Online Accountant users. Our engineers are working closely to get this issue resolved.
I suggest you contact our Customer Care Team so they can add you to the list of affected customers. Any progress will be communicated via email.
Please know that I'm only a post away if you have any questions. Have a great rest of the week.
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