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razonje
Level 1

Deleted customers are now showing up in my customer view screen. How do I stop this and only view active customers again?

 
1 Comment 1
Adrian_A
Moderator

Deleted customers are now showing up in my customer view screen. How do I stop this and only view active customers again?

Let's make sure that the Include inactive option has been deselected, razonje.

 

This can be the reason why the deleted customers shows on the Customer page. Let me show you how:

 

  1. From the Sales tab, select Customers.
  2. Click the small gear icon at the right corner.
  3. Deselect Include inactive.
  4. Click anywhere to close the pop up window.

 

 

If you still get the same, let's perform some troubleshooting steps. This helps us to determine what'causing the issue.

 

Let's start by using an incognito window. This helps the browser to load faster as it doesn't store any file history. If it's good, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the browser.

 

You can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Internet Explorer, Safari, or Internet Explorer.

 

If you want to activate the deleted customer, you can check this article: Make a customer inactive and then active.

 

I'll be happy to help you if you have other concerns.

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