Let's perform some troubleshooting steps to fix the issue, Sibyl.
There are times that the browser is full of frequently accessed page resources that may cause some unusual responses. You'll want to log into your QuickBooks Online account in a private window (incognito). Here's how:
Once signed in, you can check if you're able to see the payroll expenditure report. If so, return to your default browser and clear the cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.
Additionally, you may want to view information that displays the information you need. You can run reports and customize them to view specific data. Learn from this article for your guide: Customize Reports In QuickBooks Online.
Drop a comment below if you have any concerns about projects. Remember, we're here to make sure everything is taken care of.
Thank you but it did not help. I am still seeing the Hours in the Project Tab of our specific project.
No "Payroll Expenditures" are showing. Kindly refer to the picture that I have initially attached.
Thanks for keeping us updated, salvy13.
I've tried this on my test file and was able to see Payroll Expenses in the Project Profitability report. Here's a sample screenshot for a visual reference:
Since you've done performing the troubleshooting steps shared by my colleague above, I recommend reaching out to our Customer Care Team. They can review your transactions and reports to see what's causing this behavior.
Please take note that our support for QuickBooks Online Plus, Essentials, Simple Start is available from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For the Advanced version, we're available any time, any day.
Here are the steps:
If you have the new QuickBooks Assistant help update, you can follow these steps:
You can also get our direct phone number in this article: QuickBooks Online Support.
To learn more about the project feature in QuickBooks Online, please check out this article: Set up and create projects in QuickBooks Online.
You're always welcome to post a reply on this thread if you have any additional questions or other concerns. We're always around to help. Take care!