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kennedy442
Level 3
posted
‎February 11, 2026 09:01 AM
last updated ‎February 11, 2026 9:01 AM

Discrepancies in Inventory Quantities (Reports vs Product/Services View)

The past several weeks I've noticed multiple discrepancies in how QBO is reporting Inventory Quantity.

 

For instance, when I view a particular product in the PRODUCTS/SERVICES view, the quantity is (correctly) listed as 0.

 

But when I use the INVENTORY SUMMARY report (with today's date), a different (incorrect) quantity for the same product is displayed (QTY = -2)

 

These errors are dangerous, since we use these Inventory Reports to determine how much product needs to be ordered from the applicable vendor. These QBO errors are causing us to lose money by ordering too much of a product we don't need. 

 

 

I've attached two screen shots of the PRODUCT/SERVICES view and the INVENTORY SUMMARY Report for a product with this name in our QBO System: 

 

   ** NuLeaf - Gummy - CBD - 450mg -Strawberry

 

We first noticed these errors a few weeks ago. They don't happen with every product, so we haven't identified why it happens with some products and not others.

 

Has anyone else noticed these Inventory Quantity Reporting glitches?

 

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1 Comment 1
GenmarieM
QuickBooks Team
QuickBooks Team
‎February 11, 2026 10:38 AM

Discrepancies in Inventory Quantities (Reports vs Product/Services View)

I completely understand how these inventory discrepancies can impact your business operations, especially when reliable inventory reports are critical for making informed purchasing decisions, kennedy442.

 

While we wait to hear from other customers, I encourage you to contact our Live support team to have this reviewed on their end. They have specialized tools and secure access to review your account thoroughly and identify the root cause of the discrepancies.

 

Here's how to connect with them:

 

  1. Go to the Help icon.
  2. In the Assistant tab, type contact support.
  3. The AI assistant will give you ways to connect with our Live support.
  • Chat
  • Make an appointment
  • Callback

 

For their availability, please refer to this guide: Get help with QuickBooks products and services. Then, scroll down to the Support hours section.

 

Return to this thread if you have other concerns or questions. We're always here to help.

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