Do Quickbooks Invoice emails tend to go to a spam filter?

Yes, we have more than one invoice that gets caught by spam every month. It's VERY frustrating. QBO just started doing gmail accounts, but that doesn't help becuase we need invoices to come from our white-label domain.

Our solution (for know), is that we cc ourselves on every invoice and then we send "reminder" emails a couple of days later with an address from our own domain with read and receive receipts on the emails. It's obnoxious, but at least we can verify that all our invoices get to our clients.

How QBO doesn't have email tracking yet is beyond me... 

Hello, @haingbs.

Thanks for reaching out to us. Allow me to add to this discussion and share some information about receiving emails sent from QuickBooks. 

Have you tried the recommended solutions stated in the article given by my colleague? If so, I've got some additional troubleshooting steps you can try to fix the problem. 

First, you need to set Intuit’s service related email addresses as a safe sender or whitelist it on your customer’s account for them to receive important communications. I’m adding a screenshot of the list of email addresses for Intuit Services below:

You can also perform the troubleshooting suggestions for your email provider in this article: How to make sure you receive important email messages from Intuit. 

I can see how the feature of email tracking can be beneficial for you and your business. I’m sending feedback on your behalf straight to our developers for consideration in future product enhancements. 

You may also visit our QuickBooks Online Blog to know more about our latest happenings. From there, you’ll get the recent news, features, and updates about QBO and what our Product Team is working on.

That should do it. Please let me know if you need anything else, I’ll be more than happy to help. Thanks for dropping by and take care!

Every month we get invoices going to spam, often for customers that have received them successfully in the past.

It very frustrating and makes us look unprofessional, I am now looking for other accounts providers that can send emails with our domain, rather than quickbooks.

A fundamental requirement of our business of of account system provider is the invoices are delivered to our customers.

Thanks for coming back to the Community, C2Safety.

We acknowledge your experience about sending invoices via email.

We are constantly looking for input from our users on how we're doing and ways we could do even better. Your opinion helps us in making sure we are providing you the best experience possible.

As a workaround, you can look for compatible third-party applications in QuickBooks Online.

Here's how:

1. Go to Apps.
2. Click Finds Apps.
3. Type "report" in the Search for an app field (see screenshot below)
4. If you have found the app you're looking, just click Get App Now.

You can also check the reviews from the customers. This can help you decide the third-party app that suits your needs.

You can always reach out to me if you need anything else. I'm here for you. Have a good day.

Please can you clarify are you saying that it is better to send emails from other opps than the use QuickBooks 

is there an app that has a better success rate in email delivery ?

Our supported apps are alternatives to have your invoices being sent to your customers, 

C2Safety. 

My colleague provided how you can search for available apps within your QuickBooks account. It depends on your company preference on which app works for you. You can also look into the reviews of our customers on how it helped them. 

I'll be here if you need more help. 

Thank you but are you saying that third parrty apps are better ?

Let me share some insight about our third-party apps, @C2Safety.

Some features in QuickBooks can be supported by our third-party apps. By choosing a third-party it will save your time sending invoices to your customers. 

My colleague provides the steps on where to find the third-party app that will suit your business.

Rest assured that our Product Developers are working their best to meet you and your business needs. 

If there's anything else we can do, please let us know. Take good care!

Sorry it doesnt help.

Should we use QuickBooks to send our emailed invoices or not ?

When we used the the desktop version we had no issues as it went from our mail server. No with the online version this has been a consistent issue with different customers affcted on different months.

Moving over to the online verson feels like a retrograde option that has resulted in lower service levels for our customers and if we are now having to pay for an additional App just to send invoices feels like salt in the wounds.

Can you clarify should we be getting invoices from QuickBooks going to our customers spam folders or not ?

Hi there, @C2Safety.
 

QuickBooks Online (QBO) is a cloud-server platform and uses default email services, such as quickbooks@notification.intuit.com and quickbooks-email@intuit.com when sending invoices.

In this case, let your customers change their mail settings to prevent your emails from being redirected to the Spam folder. Then, please ensure Intuit's email addresses are added to their contact list.

This link provides Intuit email addresses and additional information about email providers : Receive important email messages from Intuit.
 

Let me know if you have a follow-up question. I’ll always be here to help anytime.

Leave Quickbooks like I am soon. Quickbooks Online charges premium prices for an inferior app. Most of your subscription money goes to their advertising. Its an easy fix to route email through a platform that minimizes transactional email going to spam. I set them up every month. Its the fact that it would cost them less than a tenth of a penny every email sent. Yes, that is an accurate cost.

Yes! emails sent direct from QBO servers often don't make their destination, and you'll never know because QBO don't supply a way to find out.

Work around (a bit clunky but quicker than you might imagine):
1. One off: Set up QBO so it CC's you a copy of all email sent from QBO (see below in italics).
2. One off:(optional) In your email client / app create a special mailbox and a rule to send these emails from QBO to be routed to this mailbox.  (you can then at a glance see what has been sent).
3. For each message sent from QBO. Go to this special mailbox and forward this copy of email direct to its destination from your own email client app.

Go to the Gear Icon on the top right, Account & Settings> Sales. Under the area that says Messages, Click the pencil all the way to the right and it should give you the option to CC or BCC to your email.

This response was written by me. I am a human. I am not 'Reaching Out', I'm not here to help' , I'm not suggesting you reach out to an expensive IT professional to help, I am not asking you to get your customers to check their junk mail filters because QB can't do their job properly. I am asking you not to recommend QB to anyone until Intuit actually start providing effective and genuine customer support.

I am in the same boat. My problem is all our employees paystubs go to their spam account. Every week I deal with 80 employees calling me "did i get paid" i didnt get a stub. This is very annoying.  Quickbooks cookie cutting answers are also annoying.  I dont even call anymore for help because i spend 40 hours on hold and also get no help.  I even got suckered into that yearly program for probably over 10 years and finally learned my lesson after the last 10 hours of being on hold and finally talking to somebody only to get let down by their answer.    This other users response made me laugh and I never laugh.

__________> "Thank you but are you saying that third parrty apps are better ?"

Honestly, I learn more from the other users that have to battle their way through the jungle, on this community support than I do from Quickbooks people.    

Quickbooks people ...... we pay ALOT of money for your service/software    we dont want to load these 3rd party apps we want you to get your sh*t together!

Anyway anybody have their employee paystubs going to spam suddenly?   

I wish I could make it better, @ncllnn.

Let me make it up to you and offer help so you can share this with your employees to let them view their paychecks without checking the Spam folders.

To start with, you can let them add the Intuit email address as one of their contact lists. This way, email messages from us will be recognized by their provider.

In addition, you can also let them contact any local IT or the email domain provider so a specialist can help them turn off the sender ID filtering. Doing so, their email inboxes will not block our messages and move them to the Spam folders.

Additionally, I've also included this reference for a compilation of articles you can use while working with your payroll: Help Articles for QuickBooks Online Payroll.

If you have any other concerns, please let me know in the comments below. I'll be here to lend a hand. Stay safe and well!

I am on desktop enterprise and have recently started emailing customers invoices.  Ever since when I send emails internally to others in my company majority of my emails are going to spam.

Please help!!!! 

Hello, Tracy_HBIC.

I'll help you ensure your emailed invoices are sent to your team members properly. 

You'll want to have your team members check their email filters. Their settings might be sending those emails to their spam folders. 

Another thing is to ensure your company members' email is set to receive Intuit messages (for QuickBooks Webmail setup). You can share this article for the steps and details: Receive important email messages from Intuit.

After setting up their email settings properly, you'll want to send those invoices again. 

Do you need help in QuickBooks Enterprise after fixing the email spam issue? You can check out our help content to guide you with the processes. Aside from recording and sending invoices, our articles can also help you run reports, manage lists and so on. 

I'll assist you again if you have other things to do in QuickBooks Enterprise. Post them here or create a new thread in the Community and I'll be right there with you. 

I'm using QBO and have for years.  Suddenly copies of my invoices and estimates are going to my spam and no matter what I do, I can't stop it from doing it.

Hello, info1154. 

Thanks for jumping into this thread. I have a couple of solutions to help you prevent those transaction copies from going to your spam folder. 

There might be some changes in your email settings, which flag the invoices and estimates as spam. You might've already done this, but you'll want to check your email filter settings.

Next, you'll want to whitelist Intuit and set the sender address as a "safe sender." Each email providers have different steps of doing this. Check this article for a guide: Receive important email messages from Intuit. 

After checking and tweaking your settings, send a copy of those invoices or estimates again. 

When you're able to receive those copies normally, you can start recording your invoice payments. This article has all the details and steps you need: Record invoice payments in QuickBooks Online.

Ill be here if you need a guide in recording other transactions or if you need help with other processes. I'll see you around real soon. 

Its ridiculous that this issue is marked solved and that my reply on what the real issue and fix was deleted. Proof that Quickbooks does not care about email delivery. We cannot go in to all our customers inboxes and mark QB as a safe sender, these ideas below as fixes are ridiculous. Also telling each and reminding them monthly to check for invoices in spam/junk box is stupid. Just stop and think about the issue and quit adding canned comments so this thread looks better. If Quickbooks would set up a proper API for sending email, or use a email server that is properly configured that has email authority, this would not be an issue.

I've lost all confidence in Qb onlines ability to deliver emailed invoices - when we had the desktop version we didn't have any problems at all. We send 700 invoices per month which we have to release in batchs of 10 at QB advice to try and get them through. around 5% don't make it to our customers, that is 35 customers upset every month !

The email filter excuse is wrong, I have no email filtering, a customer that uses QB sent an invoice to me and cc'd my colleague. Mine did not arrive yet my colleagues who has filtering ! 

I've lost all confidence in Qb onlines ability to deliver emailed invoices - when we had the desktop version we didn't have any problems at all. We send 700 invoices per month which we have to release in batchs of 10 at QB advice to try and get them through. around 5% don't make it to our customers, that is 35 customers upset every month !

The email filter excuse is wrong, I have no email filtering, a customer that uses QB sent an invoice to me and cc'd my colleague. Mine did not arrive yet my colleagues who has filtering ! 

It's the SPF records that are the issue.

Most incoming email servers check to see if the "sending" address (your address) is the one where the emails are ACTUALLY coming from. But because it's QBO sending them from a notifications.intuit.com  domain, which doesn't match the email domain of the person sending it, the customer's incoming email provider marks them as "spoofing" emails and puts them in spam.

QBO - please at least give us a text line we can add to our domain's SPF records that will identify the sending server that QBO uses.

Like this article says:
https://support.google.com/a/answer/33786?hl=en#zippy=%2Cthird-party-email-providers

For the amount of money we are paying WTF cant we have our invoices sent from our own email servers? Judas Priest maybe the NetSuite ads are right. I've had this same issue since we moved to QuickBooks. I never had this issue with sage and I'll wager I wouldn't have it with NetSuite. I'm going to be honest, the ceasing of support for the desktop software is a pretty big deal. this whole things feels like a reduction in quality and function. Is QuickBooks on the way out? or are you a*s-hats going to listen to your customers and fix your sh*t?