Hello, Steven Gordon.
I'll jump right in and give some information and solutions about the problem in sending your invoices.
Did you receive the Error: Somethings not quite right Unexpected user error. (-200011) message when sending out your invoices? We have a reported case where some users encounter this specific error message.
Our engineers are currently working to fix this as soon as possible.
In the meantime, you'll want to download your invoice and send them manually through your preferred email service provider.
To download an invoice:
I would also suggest contacting our support, so they can add you to the list of affected users. They'll securely pull up your account and get your contact information, then add you to the list.
You can check this article for the steps on how to reach an agent (also includes the support hours): QuickBooks Online Support.
However if the invoices simply don't send (no error messages, the send button is locked, etc.), then this is likely a cache-related issue.
You can isolate and rule this out by using a private or an incognito window (doesn't use the existing cache data).
Use these shortcut keys to open an incognito window:
Log in to QuickBooks and send your invoices again. When you're able to do so, go back to the regular browser and clear the cache. This will remove the webpage data that's causing the issue.
Close out any browser instances to complete the process. Though, you can also use another supported browser.
Need to check out your profit, expenses and other financial data? Take a look at our Reports feature and customize them to see the data you want. If you need a guide or two, you can read this article: Run reports in QuickBooks Online.
Keep me updated if you have other questions in managing your invoices. Do you need help taking care of other transactions in QuickBooks? Please let me know and I'll help you out.
Hello, Steven Gordon.
Good to have you back and I appreciate the time to follow-up with the invoice delivery issue. Before we escalate this, I have a couple of things to help you with the problem.
Does this happen to all of your clients or just a single one? If it's just a single customer, make sure to enter their correct email address in their profile or on the invoice screen.
If it happens to a group of clients, check to see if there are any issues from their email provider. You'll also want to reach out to them and see if they blocked any incoming emails from our system.
I would also suggest checking out this article if you need more details about undelivered invoices: Undelivered Invoices in QuickBooks Online.
However if everything else is correct and there are no issues with the providers, you'll want to have this investigated.
To do that, you would want to contact one of our support agents. They can use their tools to check the delivery system and find out what's preventing you from emailing the invoices.
I'll outline the steps on how to contact us:
I would also suggest downloading the invoice and sending it manually in the meantime.
If you'd like to take care of your bank transactions and categorize them in QuickBooks, take a look at this article for a guide: Categorize and match online bank transactions in QuickBooks Online.
This thread is still open if you have other concerns regarding your invoices or your customer transactions. If you have other questions regarding the program, please add the details to your reply and I'll help you out.
Im having same issues with quick books. Cant send invoices or resend old invoices or to even edit old invoices..All I get is to down load app on my phone,,,that's not how I want to do my business ! any help out there would be appreciated [email address removed]
This isn't the kind of service we want you to experience, qualitysilkscree and steven-gordon.
Here's how to open a private window:
Additionally, to help you manage your invoice template in QuickBooks, you can go through this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. This will give you more details on what other information you can add to your sales form as well as ways to personalize them.
Kindly update me on the results in the comment section. I want to ensure everything is working well for you.
I have called several times and all they can tell me is to just download the app on my phone and use my phone instead...No one there knows what they are doing..there should be an easy fix,,there must be a reason it goes from working one day and then nothing the next...I need to send invoices...ill be looking for a new service
I know that this wasn't easy for you having to call several times from our support, qualitysilkscree.
I'll make it up to you by sharing another workaround so you can send invoices to your customers.
Since we're still in the process of accomplishing a fix to resolve the issue, you may consider saving your document as PDFs, printing them, and sending them to your client via email.
I'm also adding an article about reconciling an account you can use for future reference. Reconcile an account in QBO.
Feel welcome to post your reply if you still have questions about sending invoices in QBO. I'll be here for you. Stay safe.
I just had a doozy of a problem sending invoices -- quickbooks attached the WRONG invoice PDF files to the emails in the send forms queue, so 76 customers got other customers invoices. Subject line in the email was correct "Inovoice 123", however PDF attached was a different invoice from a different customer. I can't recreate the problem, but this is the second time it happened to me in a 2 year period of time.
Response from Intuit was to run a repair. I really need to know WHY this happens, and how to prevent. Now we much check every single invoice in the send forms queue before it goes out, to make sure the right pdf file is picked up.
I appreciate the detailed information you've shared, @DawnD12.
One of the possible reasons you experience uncommon occasions in QuickBooks Desktop (QBDT) is because of the data issue of your company file. In your case, let's make sure your QBDT company file is updated to avoid experiencing this issue in the future. Here's how:
This will help keep your QuickBooks company file updated so you have the latest features and product improvements. I'm adding this article for more guidance: Update QuickBooks Desktop to the latest release.
If you get the same result, you can check out this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.
If the issue persists after performing all the troubleshooting steps, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved.
Come back to this post and let me know how it goes, @DawnD12. I want to make sure you're taken care of.
So this problem has happened to me twice. I am currently on the latest version, and it is not happening now. Am I supposed to update quickbooks before every single one of my invoice runs to make sure the database is not corrupt, or rather should quickbooks be detecting for this condition, and warning me that there is an issue, so that I don't send people the wrong invoices again. This is a very serious issue!!!!! I am now going to have to assign someone to check our entire queue one by one before sending out invoices, There has to be a check that can be put in place by intuit.