Does anyone know how to make the default from "Save and New" to "Save and Close" on the Receive Payment button in an Invoice?

Hello there, chirob.

Normally, the default setting when finishing a Receive Payment transaction is Save and close. If not, you'll want to perform some basic browser troubleshooting in which you already did to no avail.

In this case, I suggest contacting our QuickBooks Care Support for further investigation. They have tools to help identify the cause of this behavior and come up with a fix.

Here's how to reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

Here's an article you might find helpful when receiving payments: Record invoice payments in QuickBooks Online.

I’m looking forward to the success in getting back the Save and close default. I’ll be right here anytime you have other concerns. Have a good one.