Does anyone know how to use the QuickBooks Fixed Asset Manager?

Hello there, @ajm01998. 

I'm here to lend a hand in fixing unexpected results when using Fixed Asset Manager (FAM) in QuickBooks Desktop (QBDT).

If the Accumulated Depreciation amount is not correct when posting a journal entry in QBDT from FAM, to resolve this, let's confirm the Accumulated Depreciation account for the Asset. 

Here's how:

1. Go to the Asset tab.
2. Click the General Ledger Accounts section.
3. Confirm that the correct account is selected for the Asset, Accumulated Depreciation, and Depreciation/Amortization Expense accounts.

Once verified, merge the Accumulated Depreciation account to the new Accumulated Depreciation account. Before doing this, I recommend creating a backup of your QuickBooks company file since account merging is irreversible. 

To merge the account, follow the below steps:

1. Go to the Lists menu at the top.
2. Select Chart of Accounts.
3. Right-click the old Accumulated Depreciation account and select Edit Account.
4. Add a number after the account name (Example: Accumulated Depreciation1), then select Save & Close.
5. Choose Accounts, then New on the Chart of Accounts window.
6. Create a new Fixed Asset Account named Accumulated Depreciation, then select Save & Close.
7. Right-click the old Accumulated Depreciation account and select Edit Account.
8. Remove the number that you added in the account name and select Save & Close. 
9. Click Yes on the merging account prompt.

Once done, retry posting a journal entry to QBDT from FAM.

For more information about fixing issues when using QuickBooks Desktop's Fixed Asset Manager, see this article: Resolve errors or unexpected results in Fixed Asset Manager (FAM).

I'll be around to assist you further if there's anything else you need. Just leave a reply below. Keep safe!

Thank you, MirriamM. I will definitely look into that. But if it doesn't work, or if I have a different question, should I continue to post them here? It doesn't seem like the normal customer care folks are able to help with FAM.

Thanks for following up with the Community, ajm01998.

I appreciate you performing MirriamM's recommended steps. If your unexpected results continue happening, you can update us in this thread by sending a reply. You're also welcome to post questions about different topics if you have any. They can be posted here by using the Reply button. You can also start a new thread if necessary.

Our Customer Care team's also able to help if you ever need to get a hold of them. They're able to pull up your account in a secure environment, conduct screensharing sessions to see what you're seeing, and more. You can get in touch with them while using QuickBooks.

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful day!