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Level 1

Does anyone know what is happening with Pay Bills Online over the last few days? Help!

This error message comes up: Your session has timed out To continue, please navigate to "Pay Bills Online' in QuickBooks Online.
2 Comments 2
Fiat Lux - ASIA
Level 15

Does anyone know what is happening with Pay Bills Online over the last few days? Help!

Try opening your QBO account on any private/incognito browser. If the same error persists, consider opening a separate Melio account for free and integrate it with your QBO.


QuickBooks Team

Does anyone know what is happening with Pay Bills Online over the last few days? Help!

Hi there, toni27.


Thank you for visiting the QuickBooks Community. I'll be sharing details on why you're receiving an error message about time out. Then, ensure you'll be able to remove this while working with QuickBooks.


QuickBooks Online has a timeout feature for your security to help prevent unauthorized persons from accessing your data when you're away from the computer. 


When you're working in QBO and inactive for a period of time, you'll see Your session has a timed-out error message. To isolate this, I reccomend going to the Account and Settings page and making sure that the Sign me out if inactive for option is set up to 3 hrs since the default setting is 1 hour.


Here's how:


  1. Go to the Gear icon ⚙️ and select Account and Settings.
  2. Choose the Advanced tab.
  3. Click the pencil icon ✎ from the Other preferences section.
  4. Choose 2 or 3 hours from the Sign me out if inactive drop-down arrow.
  5. Click Save and Done.


If the issue continues to occur, I recommend logging in to your QuickBooks account using a private browser as mentioned by Fiat Lux - ASIA. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.


Use these keyboard shortcuts based on the browser you're using: 


  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.


If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.


If the steps above didn't work, use another supported browser as an alternative.


Lastly, you may refer to this article to view details on how you can run a specific report that will reflect all payments made to vendors: Run a report with vendor totals.


Please don't hesitate to click the Reply button below if there's anything else you need about time out issue in QBO. Know that I'm always here to help you anytime. Take care and keep safe!

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