Hi there, Marsha.
I'll go over to get around this issue with the email address on your vendor statements.
We can try some troubleshooting steps to determine if this is a browser-related issue by logging in to your account in a private window. Thus, too much historical data causes discrepancies that affect the performance of your QuickBooks.
These are the keyboard shortcuts to open an incognito window depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it already recognizes the updated email address, return to your original browser and clear its cache, not the cookies for a fresh start. You can also use another supported, up-to-date browser that is installed to narrow down the results.
About those statements sent to the old email address, we can resend them to the updated vendor email. But if the issue persists, I recommend contacting our Customer Care Support Team. They have tools to investigate this matter and be able to guide you on a possible fix.
Additionally, we have reports that can give you a snapshot of your business, especially in tracking your vendor transactions, and personalize them to modify the information according to your needs. Feel free to visit these helpful resources:
Let me know how else I can help you about managing your vendor's information in QuickBooks Online. I'm here to help. Keep safe always.
