Last night I closed my POS register. We had one net cash transaction for $226.51.
When I did my drawer count, the forwarding number from the previous night was correct, and I entered my media counts. Media Counts showed an additional $226.51 in the drawer (as should be).
However, when I went to print the report, the pop-up on the screen showed that the drawer was $226.51 over.
I can only assume that the drawer count is not recognizing this cash transaction as a part of "today", although it was mid-day, and the sales history shows it as a part of "today".
This has been occurring off and on for approximately 2 weeks now, where the drawer count report shows unbalanced even though if I manually check transaction by transaction, it should show correct.\
The POS payment summary shows the cash transaction of $226.51, and the POS sales summary for the day also shows the transaction.
Can anyone shed some light on this?
Thanks so much!
--Erica
