Welcome to the Community, hugyourhomeservi.
I'm here to help you correct the credit card payment to ensure it's categorized correctly.
Before we proceed, could you please confirm if the credit card payment transaction that requires modification was downloaded through bank feeds?
If it was, I'll guide you through undoing the transaction so you can categorize it properly.
Here's how to do it:
- Go to the Transactions menu, then select Bank Transactions.
- Choose the bank or credit card account where the transaction was downloaded from.
- Select the Categorized tab and find the transaction you want to change.
- Click Undo from the Action column.
Once you've completed these steps, the credit card payment transactions will be back in the For Review tab, where you can categorize them correctly.
You can also refer to this link for another way to edit a transaction in the QuickBooks online register: Find, review, and edit transactions in account registers in QuickBooks Online.
Once everything is sorted out, you can reconcile your bank account using our guide: Reconcile an account in QuickBooks Online. This guide includes steps to address balance issues and ways to modify completed reconciliations.
If you want to customize your invoices and sales forms in QuickBooks Online, you can refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. It provides detailed information on how to personalize your emails and customize them according to your needs.
I'll be available on this thread anytime you need additional assistance with managing transactions in your account or anything else. Feel free to provide any additional details.