Email invoices to multiple customers

aboling · ‎December 10, 2018

I am trying to send customer invoices to multiple email addresses. I have:

Set up multiple email addresses in the customer profile, separating them with commas

Created invoices using the email later option

Sent invoices from the send forms option

The result is an error message in Outlook indicating that QB is reading my comma separated emails as one invalid email.

Is there something else I need to do or perhaps a different format to use? We do not subscribe to any online services for QB. Strictly Desktop Premier.

IntuitGiefril · ‎December 10, 2018

Hi there CABsd,

There aren't any reported cases about this when sending invoices to multiple email addresses, so let's see if we can fix this with some basic troubleshooting. Please try toggling your email service to refresh the connection between your QuickBooks and Outlook.

Here's how:

Go to the Edit menu and choose Preferences.
Select the Send Forms tab.
In the My Preferences tab, select the QuickBooks E-mail button and then click on OK.
Go back to My Preferences tab, select the Outlook button and then click on OK.

If you still encounter the same error message, it would be best to contact us by phone. Our QuickBooks Technical Support team has a few more tools to take a closer look and figure out what's causing this error.

To contact support:

Go to this webpage: https://help.quickbooks.intuit.com/en_US/contact
Select QuickBooks Desktop.
Select your QuickBooks for Windows version.
Select a topic.
Click on the Green Phone button.

You're always welcome to post here again if you have any other concerns in the future.

View solution in original post

IntuitGiefril · ‎December 10, 2018

Hi there CABsd,

There aren't any reported cases about this when sending invoices to multiple email addresses, so let's see if we can fix this with some basic troubleshooting. Please try toggling your email service to refresh the connection between your QuickBooks and Outlook.

Here's how:

Go to the Edit menu and choose Preferences.
Select the Send Forms tab.
In the My Preferences tab, select the QuickBooks E-mail button and then click on OK.
Go back to My Preferences tab, select the Outlook button and then click on OK.

If you still encounter the same error message, it would be best to contact us by phone. Our QuickBooks Technical Support team has a few more tools to take a closer look and figure out what's causing this error.

To contact support:

Go to this webpage: https://help.quickbooks.intuit.com/en_US/contact
Select QuickBooks Desktop.
Select your QuickBooks for Windows version.
Select a topic.
Click on the Green Phone button.

You're always welcome to post here again if you have any other concerns in the future.

aboling · ‎December 10, 2018

This did not work, but, when using Outlook to send emails, I figured out that you have to separate emails with a semicolon and no space in between.

IntuitGiefril · ‎December 10, 2018

Hi @CABsd,

Did you separate the email addresses by a comma and space? Let's try to follow this format:
<a rel="nofollow" target="_blank" href="mailto:test_email@hotmail.com">test_email@hotmail.com</a>, <a rel="nofollow" target="_blank" href="mailto:email_test@yahoo.com">email_test@yahoo.com</a>, <a rel="nofollow" target="_blank" href="mailto:email_test@intuit.com">email_test@intuit.com</a>.

If you already done this and you still encounter the same problem, please contact us so our technical support will be able to investigate if this is a QuickBooks or Outlook issue.

normw · ‎December 10, 2018

I am having similar problems that started within the last 30 days. Our QB is set to use Outlook for mail. Any customer that had multiple email addresses before, separated by a semi-colon and a space, will get a undelivered bounce back that the email is invalid, when sending invoices or statements. After removing the spaces in front of the email address after a semi-colon, seems to be a fix, so far.

megkkey · ‎April 12, 2019

There is a character limit in the email field on invoices, and in the customer details, that cuts off the last listed email address when the field's character limit is reached.

This is a problem for me as I have many customers who want invoices sent to 4+ email addresses. How can I change the character limit in the email field?

FritzF · ‎April 12, 2019

Hi there, @megkkey.

I appreciate you joining this conversation and for providing the details of your concern. I'm here to share some information about the character limitations in QuickBooks Desktop (QBDT).

In QBDT, the customer message or the email field on invoices have a maximum of 101 characters. The option to change its limit is currently unavailable. As a workaround, you can save the invoice as PDF file, then attach and send them manually using your company email.

To save the invoice as PDF file, here's how:

1. Open the invoice, then click the Print option at the top.
2. Select Save as PDF on the drop-down and choose your preferred location to save it.

You can refer to this article for additional information about the character limitations for fields in QuickBooks.

This should answer your concern for today. Please let me know how it goes in the commen section. I'll be here if you have any follow-up questions. Have a great weekend.

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Email invoices to multiple customers