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Level 1

Emails are not going thru and bank says it updated but nothing has changed. Logged out and in again, restarted computer how can I fix this?

 
3 Comments
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Moderator

Emails are not going thru and bank says it updated but nothing has changed. Logged out and in again, restarted computer how can I fix this?

Hi Jodis,

 

I wanted to help with your email concern. However, I need to get more details. Are you referring to the bank transactions? Did you get any error message? May I also know the name of the bank? 


Thanks in advance! 

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Level 1

Emails are not going thru and bank says it updated but nothing has changed. Logged out and in again, restarted computer how can I fix this?

I sent an estimate to a customer and he has yet to recieve it.  My bank account is showing the correct amount but not in quickbooks the last items to be added. I have provident bank

 

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QuickBooks Team

Emails are not going thru and bank says it updated but nothing has changed. Logged out and in again, restarted computer how can I fix this?

Hi there, @Jodis.

 

Thanks for trusting your concern with us. I have some information about sending an estimate and also downloading transactions from Provident Bank.

 

There are a few possible causes why your customer doesn't receive the sent estimate:

  • The email was sent to the junk or spam folder.
  • You were added to the customer's Whitelist.
  • If you recently imported QuickBooks Desktop data into a QuickBooks Online company, you may need to reset your email address.
  • You may have an incorrect email setting.
  • Your server maybe blocking outgoing emails.

To resolve it, please follow some troubleshooting steps below:

 

Ask your customer to check the junk mail and spam folders, or the Whitelist. Some customers add senders of legitimate emails to their Whitelist to ensure proper delivery of emails to the inbox.

 

If the email is still not found, try resetting your email address.

 

Here's how:

  1. Go to the Gear icon.
  2. Under Your Company, select Account and Settings.
  3. In the Company tab, click the pencil icon for Contact info.
  4. Clear the Company email field and enter the desired address, even if it appears to be correct.
  5. Click the Save button.
  6. Then, click Done.
  7. Once done, send yourself a test transaction. If you still don't receive the email, try using a different email address that has a different domain.

In case you still encounter the same thing, I suggest consulting an IT expert to have QuickBooks Online mail server host names and IP addresses be added to your outgoing mail servers.

 

For more insights on this matter, look into this article: https://quickbooks.intuit.com/community/Income-and-expenses/3-solutions-for-when-customers-aren-t-re....

 

On the other hand, for online banking that shows incorrect balances between the FI and QuickBooks, you can try to run a manual update on your bank account as an initial step. This way, you'll determine if there are bank transactions that were not downloaded in the Banking page.

 

Here's how:

  1. In the left navigation bar, go to the Banking tab.
  2. If you have other bank accounts connected, just check the box for the account you're trying to update.
  3. Click the Update button.

If you're getting any error while doing the updates, follow some fixes listed in the following article below:

That information should allow your emails to send to your customers and also reconcile your FI and bank transactions. Please let me know how things go and if you have any questions by leaving a reply below. Wishing you a safe and wonderful week.

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