We couldn't sync your payroll journal entries Does anybody know how to resolve this? Something is inactive? Like employee? Support was not helpful.

Hello there, @dkakin,

Let me share some information on how to fix payroll journal sync errors in QuickBooks Online (QBO) Payroll. Inactive employees or lacking employee information can cause errors in syncing payroll journal entries in QBO. To sort this out, your can simply view the details and fix the needed details. 

Follow these steps on how to view details: 

1. On your QBO account, go to the Payroll section.
2. On the Payroll page, select the Overview tab.



3. Errors can be seen in the TO DO LIST box.



4. Select the View details, to see the needed information to be fixed. 

To activate inactive employees, follow these steps how:

1. On the Payroll page, select the Employees tab.



2. In the Active Employees dropdown, choose All Employees. 



3. The exclamation point indicates inactive employees. 



4. Click the employee to edit, and enter missing information.
5. On the employee's page, select the Action dropdown, then click Change status.



6. Choose Active, to activate them on the payroll. 



I'll also share this link where you can search for payroll-related articles to help you manage your payroll processes: Help on common payroll topics.

Let us know if you require further assistance with syncing payroll journal entries. The Community team always has your back. Keep safe!

Unfortunately, it gives me very little to go on.  When I look at my employee list, there are no yellow circles with exclamation points.  I don't want to just start activating employees as a total guess.  Isn't there some way to get specific information on this error?

Good morning, @dkakin. 

Thanks for coming back and giving us some additional information. Allow me to give you some insight on what else you can review to see why you're receiving this error. 

We recommend looking closely at your employees, suppliers, and customers list to see if there are any changes in those. Plus, going to your Audit Log will help you determine which details were edited and then you can make the correction based on the information you found. 

However, if you're still unsure, I suggest contacting our Customer Support Team for further assistance. 

Keep us updated on if you found the problem and how the call goes with our support team. We're always here to lend a helping hand. Take care! 

So, this was resolved today.  I spent a lot of time re-activating employees who were terminated within the past year.  That did not help at all.  It took a while because I live outside of town and have crappy internet.  But, that's my problem.  I called for support before with no results, but tried again today, because this hacking around and guessing is ridiculous and dangerous.  I could just mess something else up, and I have no idea what I should really be doing.  So, I finally got somebody, and he just "cleared the payroll journal sync errors" on his end.  (*@$&.  So, that kinda ticks me off, because now I have to go re-terminate these employees and it was a waste of time and a wild goose chase.  I don't know why the first person I called a week ago or so couldn't just clear the sync errors.  So, if you have this issue, I guess the first thing to try is to call support and ask them, specifically, to "clear the payroll journal sync errors."  Hopefully that will make sense to them.  If not, hang up and try somebody else.  Slap to the forehead.

Have a good evening everybody.

Upon reflection, perhaps the first person did try to clear the payroll synch entries, and couldn't.  Then, I reactivated all the terminated employees, and then they were able to clear them.  I guess I'm not sure about that.  Today I gotta go re-terminate all the employees before I get a big bill from payroll for having so many employees.  Hope it's not already too late for that.

I am currently having this issue, since I had to switch the payroll to a new bank account. First it was payroll tax for a few weeks, which inexplicably fixed itself and stopped syncing the paychecks. So may paychecks are listed in payroll but not showing up in my bank account. I have been calling Help every Monday now to fix it. 

The first time I called the person didn't know about or suggest clearing the sync errors, but wanted my to reactive every inactive item in the Chart of Accounts, inactive employees and inactive vendors. I knew I had NOT inactivated anything, it just seems to be a software glitch. So rather than giving myself hours of work having to go back and make all the old stuff inactive again, I just put in a journal entry to "fix" it.

Problem reoccurred with payroll tax the next week. Help person did clear the sync errors. Then it seemed to be fixed as payroll tax has been correctly syncing ever since.

3rd week, payroll tax fine, but now Payroll checks not syncing or showing up in check register (although I can see them under payroll and they paid correctly). I called help, she cleared the sync error and the paychecks correctly flowed to my register.

Now, 4th week, it did it again, Payroll checks sync error and no paychecks showing in check register. So I have to call Help AGAIN tomorrow. I am getting SO tired of this. I do not want to have to call Quickbooks Help to clear these errors EVERY week!  Why can't they permanently fix it??!! 

NO accounts or employees were inactivated, I merely changed my payroll bank account. Arrrrgh!

I am also having the same issue.  I have talked to at least five different people. Each one says they will clear it but they can't.  One young lady created duplicate employees with the error message "Missing Checks", and I don't know how to clear those off.  Yesterday, I spent an hour or so making all my accounts in the chart of accounts active.  I was getting frustrated and the person helping was too.  He said he would elevate the issue and call me back.  So far whenever someone says they will call you back, it's a polite way of getting you off the phone, then when you call back you get a new person and the cycle starts all over again.  Can anyone please help us to resolve this issue once and for all?  

Thank you for joining this thread and providing us with some information as you contact our support, Cocodifre. 

As much as I'll be glad to help you, this matter involves accessing your account which only our support can do. Thus, it's best to contact our support team and provide your case number so that you don't have to tell them again the same details. 

Here's how: 

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

You can also see this article to know more about some details such as the available time of our representative: Contact Payroll Support. 

I'll leave this website where you can browse some topics about payroll for you to use as your future reference: Help on common payroll topics. 

We're still here if you have further information as you call or chat with our support. 

I am having the same issue with 2 separate quickbooks accounts that are not realated in anyway. It started on the same day three weeks ago and has been a problem each payroll day since with both accounts. I simply "chat" with someone at Quickbooks support and they fix the current weeks issue. I have not made anything inactive which is always what they tell me to fix. Its super frustrating. So far no one has been able to give me any answers. Any help would be appreciated.

Hey there, Krey1.

Thanks for chiming in on this thread. I'd like to make sure you get the support you need. 

In order to better assist you, I encourage you to reach out to the support team outside of the Community. They can verify your account details, as well as view your screen to see what may be happening. You can reach them by following these steps:

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

Feel free to reach back out if you have any other questions.

Hello,

I have encountered an issue with QuickBooks Online regarding journal entries for payroll-related transactions. Although I haven't found a specific employee's name in the Employee list in QBO and have not found it inactive, when I attempt to create a journal entry and search for the employee's name, it appears in the journal.

Additionally, I'm unable to add a new employee because QBO indicates that an employee with the same name already exists.

Could you please guide how to resolve this issue?

Hey232334241,

Welcome to the QuickBooks Community! I have a few things I would like for you to check.  Could you verify if the employee is registered as a contractor instead? Secondly, are you using the steps below to locate the inactive employee in the list?

1. Go to Payroll.
2. Select the Employees tab.
3. Use the filter option and choose All Employees to show all your employees, including inactive ones.
4. Verify to see if they are there. 

I look forward to your response as we proceed! See you soon.