EOM COG Program error

Thanks for joining the Community space, @ShopGirl1. I appreciate the steps you've performed to sort this out.

Based on what you've shared, all possible troubleshooting steps have already been performed. That way, I'd recommend reaching out to our POS Customer Care Support team. They have the tools to dive into your account securely and provide other troubleshooting steps to show all the departments in the report so you can print them.

Here's how: 

1. Go to this link: Contact Payments Support. 
2. Look for the QuickBooks Desktop Point of Sale section. 
3. Click Chat with us.

Once fixed, you can now print the Inventory Valuation Report.

1. Click the Reports menu. 
2. Choose Inventory Reports then Inventory Valuation Report (RIV). 
3. If you have set up a Default Report Profile for this report, you can simply click Run to use the defaults. Or, you can retrieve a saved report, make any necessary changes, and click Run. Otherwise, continue with the next step.
4. From the Print Setup page, review the default entries in the fields and make changes if needed.
5. Click Run if you are running this report now.

I've also added here some articles that you can visit about managing the Inventory Valuation report and fixing common inventory accounting issues in POS and QBDT: 

• Inventory valuation amounts in Point of Sale and QuickBooks Desktop do not match
• Common QuickBooks inventory accounting mistakes
• QuickBooks Point of Sale (POS) FAQ.  

Reach out to me anytime if you still have questions or concerns with inventory reports. I'll be around for you. Take care and stay safe.

Thank you for pointing me to the chat customer service team. It took awhile, but here's the answer for my particular situation. 

From the Report menu, choose Items, then Inventory Valuation. Modify and click on Revert at the bottom - it's one of the blue buttons on the bottom. It was that easy! All of my departments showed back up! I did have to add columns for my accountant's preference, but that was a piece of cake!! All in all it took me over 10 hours to find the solution. Hope this helps someone else!!!!!